Why Most Companies Collapse Under Change Sue Davies, CHRO of Markel

It feels like we are on a fast treadmill because technology and AI are changing work so quickly. It is hard to stay ahead when old ways of doing things no longer work in this new, advanced digital world. In this episode, Sue Davies, EVP & CHRO of Markel, discusses navigating organizational transformation and how to build resilience in an AI-driven world. We uncover the "ABCS" (Awareness, Buy-in, Competence, and Sustainability) framework for organizational change to guide employees through the anxieties of technological change. We explore the shift from the traditional career ladder to internal talent mobility and why individual accountability is the key to upskilling for the future of work. Sue also shares how AI tools, like Co-pilot can speed up employee training while keeping human interaction and trust at the center of the business. From reflections on a 40-year career to modern AI pilots, Sue shares a clear focus on building workforce adaptability without losing the human touch. This episode provides a strategic roadmap for CHROs looking to lead their people through AI transformation with confidence and empathy. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

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Why Most Companies Collapse Under Change Sue Davies, CHRO of Markel is an episode from The Future of Work With Jacob Morgan by Jacob Morgan.

This episode is 56:09 long.

This episode was published on Apr 27, 2026.

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