Designing Trustworthy Voice Assistants

The Future is Spoken presents Elaine Lee as this week's guest. Elaine Lee is a designer specializing in artificial intelligence and machine learning, with a focus on ethical AI. She's currently a Principal Product Designer at Twilio on the AI team, and previously led the design of eBay's AI-powered shopping assistant on Facebook Messenger and Google Assistant. Starting with their own experiences, they end up discussing the building a trustworthy voice assistant Tune in Now! Conversation Highlights: [00:01:32]: Elaine’s journey from Psychology to Product Design [00:02:37]: Elaine’s experience building conversational bots with EBay [00:05:20]: Twilio AutoPilot Platform Autopilot is a developer centric tool to create conversational AI bots for various text and voice based platforms, [00:08:17] Tips for building Natural Language System [00:10:56] Differences designing for chatbot vs Voicebots [00:18:19] Best practices for building trust with voice assistants and conversational AI bots [00:23:52] Disambiguations strategies to build trust [00:32:22] Expectations setting for building trust [00:41:54] Elaine’s advice for aspiring conversation and VUI designers Learn more about Elaine at ● LinkedIn If you enjoyed this episode of The Future is Spoken Podcast , then make sure to

You can listen to Designing Trustworthy Voice Assistants online on Radio and Podcast. Open the player on this page to stream the available audio.

Designing Trustworthy Voice Assistants is an episode from The Future is Spoken by Shyamala Prayaga.

This episode is 45:35 long.

This episode was published on Mar 1, 2021.

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