Workplace performance

What connects actors with baristas? In 1983, the American sociologist Arlie Russell Hochschild published a book called The Managed Heart which studied the working world of airline stewards. Jaswinder Blackwell-Pal’s essay considers what it means when a waiter smiles as they serve you and looks at some recent court cases over performing at work. Dr Jaswinder Blackwell-Pal is a New Generation Thinker on the scheme run by the Arts and Humanities Research Council and the BBC to put academic research on radio. She is based at Queen Mary, University of London. Her research focuses on performance and work, including how drama based methods are implemented in across other sectors and industries. She is a member of the research collective Performance and Political Economy. Producer: Lisa Jenkinson

You can listen to Workplace performance online on Radio and Podcast. Open the player on this page to stream the available audio.

Workplace performance is an episode from The Essay by BBC.

This episode is 11:10 long.

This episode was published on Mar 31, 2025.

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