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446: Reboot Journey Measurement To Prove Value artwork
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446: Reboot Journey Measurement To Prove Value

The CX Cast® by Forrester

Apr 30, 202639:55Business

Many CX teams say they are journey‑led. Fewer can prove the value of those journeys. In this episode, Angelina Gennis and Martin Gill speak with Maxie Schmidt, VP and Principal Analyst at Forrester, about how to reboot j...

About This Episode

446: Reboot Journey Measurement To Prove Value is an episode from The CX Cast® by Forrester. Many CX teams say they are journey‑led. Fewer can prove the value of those journeys. In this episode, Angelina Gennis and Martin Gill speak with Ma...

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Published Apr 30, 2026, 39:55 long, audio available.

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