The Chris Voss Show Podcast – Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months–From Scratch by Robert Avsec

Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months–From Scratch by Robert Avsec Change is hard. For any organization, successfully developing and implementing a transformational change can be an enormous challenge, one that’s fraught with ups and downs as members of the organization struggle to hold onto the past while the change agents struggle to inform, educate, and assuage the fears and apprehensions of their colleagues. But what about an organization that simultaneously tackled—and succeeded—at implementing TWO transformational changes? Told from the perspective of a change agent who was there, did that, and saw their efforts come to fruition, Successful Transformational Change in a Fire and EMS Department, will take you through the work done by a focused strategic project management team as they created a fee for emergency-ambulance transportation in a county Fire and EMS department and digitalized the department’s patient care reporting process in six months—from scratch. About the author Battalion Chief (Ret.) Robert Avsec served with the men and women of the Chesterfield County (Va.) Fire and EMS Department for 26 years. He’s now using his acquired knowledge, skills, and experiences as a freelance writer for FireRescue1.com and as the “blogger-in-chief” for his blog, Talking “Shop” 4 Fire and EMS. Chief Avsec makes his home outside of Charleston, West Virginia where he enjoys playing golf and alpine skiing when not pursuing his second career as a freelance writer.

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The Chris Voss Show Podcast – Successful Transformational Change in a Fire and EMS Department: How a Focused Team Created a Revenue Recovery Program in Six Months–From Scratch by Robert Avsec is an episode from The Chris Voss Show by Chris Voss.

This episode is 41:45 long.

This episode was published on Apr 23, 2026.

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