How to Use Chrome to Give Contact Centers a Shine

TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca Monet of Google's Chrome Enterprise Recommended (CER) Team. Chrome is a very popular internet browser, but there's more to than many realize. Chrome Enterprise offers organizations a number of advanced features. Chrome Enterprise Recommended recognizes solutions that leverage Chromebooks, Chrome Desks, and ChromeOS. Chrome Enterprise offers a number of management and security features that can benefit a variety of use cases. There are several CER programs, and in this episode we dive into CER CCaaS. Although Chrome can work with several premises-based solutions, the CCaaS sectors have embraced the browser over traditional software clients. Once the agent's desktop is on a browser, why bother with a full PC? Chromebooks are less expensive to purchase, secure, deploy, and maintain. Raluca works directly with CXO level executives to improve profitability and create sustainable growth for corporations. Raluca’s areas of expertise include strategy formulation, organizational transformation, operational strategy, profit improvement and performance measurement. She joined Google in 2015.

You can listen to How to Use Chrome to Give Contact Centers a Shine online on Radio and Podcast. Open the player on this page to stream the available audio.

How to Use Chrome to Give Contact Centers a Shine is an episode from TalkingHeadz on enterprise communications by Dave Michels.

This episode is 44:28 long.

This episode was published on Jan 6, 2023.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from TalkingHeadz on enterprise communications when more episodes are available from the podcast feed.