Talking Utilities #6 Adam Rowlands, Head of Digi Operations Support - British Gas

In the sixth episode of Talking Utilities, I was joined by Adam Rowlands, Head of Digital Operations Support at British Gas. Adam brings 17 years of experience at British Gas to this episode and was able to offer a really wide view of what innovation means at a monolith like British Gas. We also discussed the importance of an omnichannel approach to customer comms and expanded on what sort of user-research goes in to the different iterations of their mobile and web platforms. Not to be missed this one, enjoy!

You can listen to Talking Utilities #6 Adam Rowlands, Head of Digi Operations Support - British Gas online on Radio and Podcast. Open the player on this page to stream the available audio.

Talking Utilities #6 Adam Rowlands, Head of Digi Operations Support - British Gas is an episode from Talking Utilities with Ben Lind by Ben.

This episode is 00:32:55 long.

This episode was published on Nov 29, 2018.

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