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Subscription Stories: True Tales from the Trenches

Robbie Kellman Baxter

Subscription models are crazy powerful. Savvy small companies can easily deploy them to knock huge Goliaths off kilter. We’ve seen it in entertainment, software, hardware, news, retail, hosp...

Episodes

20 of 94 episodes

Launching and Scaling Subscriptions as a Solopreneur with Mike Morrison of Membership Geeks

Many of my guests on the podcast have built and skilled large membership and subscription businesses with big teams of specialists and sophi...

00:40:12Jul 23, 2025

Subscription Intrapreneurship with Bosch BlueMovement’s E-Lin Tan

What do you do when powerful tailwinds change to headwinds as you're growing your business? Many Membership Economy businesses have struggle...

00:39:34Jul 9, 2025

Is the Future of Subscriptions Circular? A Conversation with Patrick Hypscher of Circularity.fm

Today we're talking about sustainability. Where do the circular economy and the membership economy intersect, and how can both be applied to...

00:31:49Jun 25, 2025

How Zumba Balances Instructor and Consumer Subscriptions with Yael Dornbusch, Zumba’s Chief Subscription Officer

Zumba is a phenomenon. Since its founding in 2001, the addictive fitness dance program with a Latin beat has taken the world by storm. As of...

00:32:32Jun 4, 2025

The One Medical Story with Dr. Joseph Michelli, the Author of All Business is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer Engagement

If you've ever had to wait for your doctor first in the waiting room and then in the examining room, or struggled to get an appointment or h...

00:32:44May 21, 2025

Building Evergreen Companies with Dave Whorton, Founder of the Tugboat Institute and Author of Another Way: Building Companies that Last…and Last…and Last

Something I've noticed over the years is that there's a natural membership economy mindset among many family-owned businesses and organizati...

00:40:26May 7, 2025

A Behind-The-Scenes Look at Adobe’s Journey to Subscriptions with Mark Garrett, the CFO Who Architected That Transformation

In today's episode, we're exploring one of the most ambitious and successful business model transformations in modern corporate history, the...

00:40:49Mar 5, 2025

How to Build a Strong Subscription Business While Maintaining a Compelling Free Tier with Chess.com CRO Adam Mayer

Chess.com is one of the most popular freemium platforms in the world, offering millions of users free access to an engaging online chess exp...

00:40:25Feb 19, 2025

Controversial Topics in Subscription Pricing with Mather CEO Matt Lindsay

Pricing is probably the trickiest, most stressful part of managing a subscription business. How do you balance revenue and profitability? Ho...

00:39:31Feb 5, 2025

2025 Trends in Subscription Businesses with Recurly CEO Joe Rohrlich

When I wrote The Membership Economy, I knew that nearly every organization could build trusted recurring revenue relationships with their cu...

00:39:52Jan 22, 2025

Season Six Wrap-Up and Season Seven Sneak Peek with Robbie Kellman Baxter

Season 7 is launching soon, but while you wait, catch up on our most recent season. Some of Season 6's most popular episodes include Best Pr...

00:01:45Jan 8, 2025

How to Price for Both B2B and B2C Subscriptions with American Home Shield’s Braeden Russell

Making pricing simple can be really complicated, especially in the world of subscriptions, where every pricing change can affect how much yo...

00:44:57Oct 2, 2024

How Membership is Transforming Magazines with Katie Vanneck-Smith, CEO of Hearst UK

The subscription stories of publications like The Times, The Wall Street Journal, and Tortoise Media have one person in common, Katie Vannec...

00:43:36Sep 18, 2024

Learn How to Bring Membership to the Mass Market with Venessa Yates, SVP & GM of Walmart+

With over 4,600 stores and nearly 1.6 million associates in the United States alone, Walmart is the largest retailer in the world. Walmart+,...

00:29:41Sep 4, 2024

Using Behavioral Data in Subscriptions with Nancy Harhut of HBT Marketing

Budgets are tight and competition to get and keep subscribers has never been more fierce. But what if I told you that there was a way to nud...

00:33:36Jul 10, 2024

How SaaS & Subscriptions are Transforming Farming with John Deere's Justin Rose

One of the hottest growth areas for subscriptions is farming. Surprising? Maybe. But with small margins and big numbers, efficiency matters....

00:39:29Jun 19, 2024

Scaling a Bootstrapped Membership with James Schramko

Many subscription entrepreneurs lament their lack of fancy software and dashboards to allow them to better manage their business. But if you...

00:42:09May 15, 2024

Everything You Wanted to Know About Involuntary Churn with Butter Payments’ Vijay Menon

One of the great mysteries for me is why so many otherwise sophisticated companies don’t focus on involuntary churn. Also known as passive c...

00:37:58Apr 24, 2024

Loyalty 3.0 with Euromonitor International’s Nadejda Popova, PhD

Loyalty programs seem to be at a crossroads. Industries including hospitality, financial services, and retail are going beyond the points-ba...

00:36:31Mar 20, 2024

The Future of Loyalty Programs for Retail & CPG with Amazon Web Services’ Justin Honaman

Loyalty programs have been around forever. Points, cashback, branded credit cards, and now increasingly, we're seeing paid subscription loya...

00:38:08Mar 6, 2024