Knowledge Management Insights with Jordan Richards

In this episode of Software People Stories, Jordan Richards, a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous ( ) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale shares his extensive experience with technology and knowledge management. From his early days with the ZX 80 computer to his consulting work with oil companies, Jordan emphasizes the importance of solving real-world problems through technology. He advocates for a 'people first, process second, technology third' approach, and shares insights on how to ensure successful adoption of IT solutions by understanding user stories and daily workflows. Jordan discusses the critical importance of managing both knowledge and collaboration within organizations, especially with regard to retirees, and touches on the implications of AI and digital twins in modern business environments. He also shares personal practices that help him stay grounded and continuously updated with the latest trends in technology. 00:00 Introduction and Welcome 00:45 Guest's Origin Story in Technology 01:43 Solving Problems with Technology 02:15 User-Centric Approach to IT Solutions 05:02 Challenges in IT Deployment 05:41 Building Effective IT Strategies 06:40 Understanding Organizational Knowledge Flows 11:14 Importance of Personas in IT Solutions 18:56 Knowledge Management and AI 27:56 Engaging Retirees: Challenges and Solutions 29:38 Building a National Repository of Expertise 32:04 Encouraging Knowledge Sharing and Consumption 34:41 The Role of AI in Knowledge Management 39:21 The Importance of Human Oversight in Technology 43:07 Staying Updated and Lifelong Learning 49:00 Personal Principles for Staying Grounded The timestamps are approximate and do not include the time for the intro. Add about 90 seconds to locate the section Jordan Richards is a Digital Transformation and Knowledge Management technologist, and Founder of Tacitous ( ) a Knowledge Management blueprint and platform designed to help organisations capture, retain, and share critical knowledge at scale. With 20+ years of international experience across high-risk and complex environments (including Oil & Gas and large-scale operations), Jordan specialises in institutional memory, lessons learned, communities of practice, and AI-enabled knowledge retention. He works with government entities, NGOs, and industry leaders to build practical, technology-enabled KM ecosystems that strengthen workforce continuity and organisational resilience. Website: LinkedIn: Email: collaboration@tacitous.com

You can listen to Knowledge Management Insights with Jordan Richards online on Radio and Podcast. Open the player on this page to stream the available audio.

Knowledge Management Insights with Jordan Richards is an episode from Software People Stories by PM Power Consulting.

This episode is 55:02 long.

This episode was published on Feb 14, 2026.

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