95: Ep 095 - Engagement as a Leadership System- Managers as Everyday Shapers of Employee Experience

Welcome to SHRM Global Radio, I’m your host Neerja, and today we’re diving into one of the most talked about, surveyed, analyzed, and occasionally misunderstood, words in the workplace - employee engagement. Employee engagement is that magical metric that shows up in board decks and makes leaders lean forward and say, “ Why did we drop three points in Q3? ” The one that somehow turns into an employee problem when scores dip. But here is the reality - engagement is not something employees are solely responsible for generating between meetings. Engagement is a leadership outcome. When employees are engaged, productivity goes up. Loyalty strengthens. Profitability improves. Turnover and absenteeism decrease. Engaged employees show up, contribute to ideas and collaborate effectively. They care about customer experience. They influence the success of the organization. So, if engagement has that much impact, we have to ask the obvious question - who shapes it?

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95: Ep 095 - Engagement as a Leadership System- Managers as Everyday Shapers of Employee Experience is an episode from SHRM.

This episode is 7:51 long.

This episode was published on Apr 2, 2026.

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