Season 2, Episode 2: A Whale Of A Time (w/ Neha Jaitpal)

We have a new website:: In Act 1, Tyler describes different scenarios of riding a boat on a beautiful day. In some of the scenarios, we encounter some whales on the beautiful day but in other scenarios we do not. The only real difference regarding the enjoy-ability of the experience is whether our intention for being on the boat in the first place was to see whales or not. If you set out on the boat with no expectation of seeing whales, you’re perfectly happy if you don’t see any; but if the exact same thing happens while you’re on a whale watching tour, you’re disappointed. The purpose of this story is to relate that in the hotel space, guest expectations are constantly changing but at the same time this guest experience is the paramount factor to the guest, hotel brands, and hotel operators. If we don’t keep up with these changing expectations, we run the risk of producing the less desirable type of boat trip. In Act 2, we are joined by Neha Jaitpal, Global Strategic Account Manager for Hotels at Schneider Electric. We learn about fascinating driving trends such as travel increases globally from the rising middle class and the Millennial demographic (who will represent 50% of guests by 2020!) and the impact these have on traveler expectations. The conversation centers around guest experiences in hotels, but Neha also treats us to excellent insights about what’s important in the segment regarding how important labor cost is to operational management (followed closely by energy cost). We learn about the technologies we might see in our hotel spaces soon (smart yoga mirrors, anyone…?), as well as less obvious lessons about the relationship between online reputation for hoteliers and the impact on their Revenue per Available Room – which might be more closely tied than you think. In all, we find a jam-packed episode about the digital hotel experience and how we can only expect more adoption and growth as the field progresses. Thank you for rejoining us for Season 2. It would be wonderful if you could

You can listen to Season 2, Episode 2: A Whale Of A Time (w/ Neha Jaitpal) online on Radio and Podcast. Open the player on this page to stream the available audio.

Season 2, Episode 2: A Whale Of A Time (w/ Neha Jaitpal) is an episode from Schneider Electric - This Is Buildings by Next Story Up.

This episode is 00:27:53 long.

This episode was published on Sep 17, 2019.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from Schneider Electric - This Is Buildings when more episodes are available from the podcast feed.