Sam talks with Ed Hodges, CEO Dazzle AI, about conversational commerce

Ed Hodges is the CEO of Dazzle.AI - they use natural language with automated assistants and chatbots to create end-to-end customer solutions for conversational commerce that leads to a transaction BACKGROUND: Dazzle is a white-label platform that integrates with companies existing knowledge and service sources, ingests that knowledge into its conversational model and allows access to that knowledge for the companies ' customers through voice and messaging channels e.g. Amazon Alexa, Google Assistant, Facebook Messenger, WhatsApp and SMS. MILESTONES: September 2016 - Dazzle founded as a hotel concierge that uses smart speakers in hotel rooms December 2016 - Dazzle goes live in Marriott Hotel London County Hall with a system that automatically answers requests for guests and passes requests to the concierge to deliver to rooms March 2017 - Launched Dazzle for hotels and added functionality to the platform that allowed a perpetual conversation across channels, enabling requests through voice and chatbot. May 2017 - Runner-up Eye for Travel Europe Best Technology Innovation gaining 3rd party validation as a leader in conversational design October 2017 - Winner Eye for Travel North America Best Technology Innovation in Las Vegas further consolidating the vision for the Dazzle platform and moving the company's trajectory as a platform for travel rather than hotels. October - Winner London Midland Labs following a 10-week accelerator program with a UK rail operator they were voted by the industry as a platform that solves several large issues including digital ticketing and improving customer experience.

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Sam talks with Ed Hodges, CEO Dazzle AI, about conversational commerce is an episode from Sam Talks Technology by Sam Sethi.

This episode is 23:24 long.

This episode was published on Oct 1, 2019.

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