S8E10 - Aligning Customer Success with Business Goals ft. Dan Herd, VP of Success at Outreach

In this episode of SaaS Sessions , we sit down with Dan Herd , VP of Customer Success at Outreach, one of the most popular sales engagement platforms. We dive deep into how Outreach leverages a "Desired Business Outcomes" (DBO) framework to align customer success strategies with the business goals of their clients. Dan also offers invaluable insights into driving adoption, improving customer retention, and maintaining a seamless handoff between sales and customer success teams. Whether you're a SaaS leader, founder, or working in customer success, this episode provides practical strategies and best practices to help your customers succeed and ensure long-term growth for your company. All this and more with Dan in this episode. Connect with Dan on LinkedIn here - Visit our website - Connect with me on LinkedIn -

You can listen to S8E10 - Aligning Customer Success with Business Goals ft. Dan Herd, VP of Success at Outreach online on Radio and Podcast. Open the player on this page to stream the available audio.

S8E10 - Aligning Customer Success with Business Goals ft. Dan Herd, VP of Success at Outreach is an episode from SaaS Sessions by Sunil Neurgaonkar.

This episode is 25:57 long.

This episode was published on Sep 13, 2024.

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