
Ep. 197 - The SaaS Retention Problem Starts Before the Customer Signs
Send us Fan Mail Guest: Jason Roberts, Fractional Client Operations Executive at Scale CxO -- In this episode, we explore why SaaS retention...
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We interview CEOs and CMOs of fast-growing SaaS firms to reveal what they are doing that's working, and lessons learned from things that didn't work as planned. These deep conversations focu...
Listen to SaaS Backwards - Reverse Engineering SaaS Success, a Business podcast by Ken Lempit. Stream 197 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Send us Fan Mail Guest: Jason Roberts, Fractional Client Operations Executive at Scale CxO -- In this episode, we explore why SaaS retention...

Send us Fan Mail Guest: Dillon Okner, Founding Partner of The Oak Group / SiteRise -- In this episode, we look at how a services business ca...

Send us Fan Mail Guest: Tim Schumacher, Co-Founder of saas.group -- In the AI era, code alone no longer drives SaaS value the way it once di...

Send us Fan Mail Guest: KG Charles-Harris, Founder & CEO of Quarrio -- The SaaS AI trap is believing fast answers are good enough when the r...

Send us Fan Mail Guest: Cliff Simon, CEO & Founder of Polaris Ops -- AI may be everywhere in SaaS right now, but most go-to-market teams sti...

Send us Fan Mail Guest: You Mon Tsang, Co-Founder & CEO of ChurnZero -- In this episode of SaaS Backwards , Ken Lempit talks with ChurnZero...

Send us Fan Mail Guest: Sai Dhanak, CEO & Co-Founder of Deduction -- AI is changing SaaS, but this episode argues the bigger opportunity may...

Send us Fan Mail How to turn founder instincts into a repeatable pipeline engine. Guest: Javier Lozano, Fractional CMO & GTM Leader -- Found...

Send us Fan Mail Guest: David Gabriel, VP of Marketing at Rhumbix -- AI-Enabled Go-to-Market Strategy, Agentic Marketing, and SaaS Margin Ex...

Send us Fan Mail How SaaS CEOs Should Navigate AI-Native, AI-Augmented, and Bolt-On AI Strategies to Protect Revenue and Reduce Churn Guest:...

Send us Fan Mail Why SaaS companies stall at $10M, how execution breaks down, and what founders must change to scale -- Guest: Mark Abbott,...

Send us Fan Mail Guest: Lara Shackelford, SVP of Growth Marketing at iCapital -- Most SaaS companies are investing heavily in AI, yet many s...

Send us Fan Mail Guest: Kevin Jacobson, CEO at Foxen -- Most SaaS companies try to scale by adding headcount and channels. Foxen scaled by t...

Send us Fan Mail Guest: Dave Boyce, Executive Chairman & EVP of Product at Winning by Design -- Most SaaS companies are still built to sell....

Send us Fan Mail Guest: David Karandish, Founder & CEO of Capacity -- Most SaaS companies don’t fail because the technology is bad. They fai...

Send us Fan Mail Guest: Prasanth Chilukuri, Co-Founder & Managing Partner at Soul Street Ventures -- The biggest threat to early-stage SaaS...

Send us Fan Mail Guest: Mark Walker, CEO at Nue.io -- SaaS pricing isn’t breaking because of AI — it’s breaking because most revenue systems...

Send us Fan Mail Guest: Brent Adamson, Co-Author of The Framemaking Sale & Co-Founder of A to B Insight SaaS sales teams obsess over beating...

Send us Fan Mail Guest: Melanie Nabar, Vice President at Volition Capital -- SaaS founders often see only two funding paths—venture or priva...

Send us Fan Mail Guest: Rob Belcher, Managing Director at SaaS Capital -- SaaS founders often think equity is the only path to growth—but gi...

Send us Fan Mail Guest: Braydan Young, Co-Founder and CEO at SlashExperts -- Buyers don’t want another “book a demo” button—they want proof...

Send us Fan Mail Guest: Courtney Hiller, Founder of All Points Agency -- You wouldn’t hire one person to build your product, sell it, and ru...

Send us Fan Mail Guest: Hikari Senju, Founder & CEO at Omneky -- AI isn’t just generating ad copy—it’s reshaping the entire performance mark...

Send us Fan Mail Guest: Adir Ben-Yehuda, CEO at Autonomy AI -- The go-to-market playbook for AI SaaS is being rewritten in real-time, and th...

Send us Fan Mail Guest: Ray Meiring, Co-Founder & CEO at QorusDocs -- Scaling a SaaS business from consultancy roots to enterprise success r...

Send us Fan Mail Guest: Sammy Greenwall, Founder of Henry.ai -- What if your go-to-market motion could skip past theory and build from real-...

Send us Fan Mail Guests: Ken Rapp (Co-Founder & CEO) and Emily Lagasse (VP of Marketing) of Bluestream -- What if the key to SaaS growth isn...

Send us Fan Mail Guest: Casey Woo, CEO & Founder of Operators Guild & FOG Ventures -- What happens when startups are built not by armies of...

Send us Fan Mail Guest: Google’s NotebookLM -- In this special episode of SaaS Backwards , we handed the mic to AI . We took our newest eboo...

Send us Fan Mail Guest: Eli Portnoy, Founder & CEO at BackEngine -- As B2B SaaS companies scale, they often lose touch with the customers wh...

Send us Fan Mail Guest: Ayse Guvencer, Fractional SaaS CMO & GTM Executive -- As AI changes how B2B buyers evaluate software, many marketers...

Send us Fan Mail Guest: Jim Curry, CoFounder at BuildGroup -- Is AI really transforming your SaaS business—or just adding noise? In this wee...

Send us Fan Mail Guest: Ken Lempit, President & Chief Business Builder at Austin Lawrence Group Are your SaaS ads actually doing their job,...

Send us Fan Mail Guests: Ken Lempit, James Ollerenshaw, and Rob Curtis -- Voice is the new frontier in SaaS — but are we ready for the impli...

Send us Fan Mail Guests: Ken Lempit, James Ollerenshaw, and Rob Curtis -- AI isn’t just a bolt-on anymore—it’s rewriting the rules of SaaS f...

Send us Fan Mail Guest: Sjoerd Handgraaf, Chief Marketing Officer at Sharetribe -- The most overlooked growth lever in SaaS? Positioning. In...

Send us Fan Mail Guest: James D. Wilton, Founder & Managing Partner of Monevate -- The advent of AI is forcing a complete rethink of traditi...

Send us Fan Mail Guests: Ken Lempit, James Ollerenshaw, & Rob Curtis -- AI is transforming SaaS—but not in the way most leaders think. Forge...

Send us Fan Mail Guest: Guy Rubin, Founder & CEO at Ebsta -- Most B2B SaaS leaders know their top performers carry the team, but few underst...

Send us Fan Mail Guest: Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane -- Most B2B SaaS leaders know that onboarding is important but u...

Send us Fan Mail Guest: Christina Richards, Fractional CMO & Author of Rise of the AI-Powered CMO -- Most B2B marketers think they’re using...

Send us Fan Mail Guest: Zach Wright, Co-Founder & CRO of Syft AI -- Most sales teams are still stuck in outdated prospecting tactics—mass em...

Send us Fan Mail Guest: Peter Cohan, Author of Doing Discovery -- Most sales teams think they’re great at discovery. The reality? About 80%...

Send us Fan Mail Guest: Ty Tinker, Head of Analytics at AdQuick -- What if everything you thought about billboard advertising was wrong? Ty...

Send us Fan Mail Guest: Jon Miller, Co-Founder & CEO of a Stealth AI Startup -- Jon Miller, co-founder of Marketo and former CMO of Demandba...

Send us Fan Mail Guest: Kerry Cunningham, Research & Thought Leadership at 6sense -- 85% of buyers initiate the first conversation with vend...

Send us Fan Mail Guest: Maxwell Nee, CRO at ScoreApp -- Maxwell Nee, Chief Revenue Officer of ScoreApp, shares the strategies behind scaling...

Send us Fan Mail Guest: Ken Lempit, President & Chief Business Builder at Austin Lawrence Group -- In this episode, Austin Lawrence Group’s...

Send us Fan Mail Guest: Steve Brothers, CEO of Splashmetrics -- With 77% of millennial buyers avoiding sales interactions until they’ve alre...

Send us Fan Mail Guest: Beth McHugh, Fractional Product Leader -- When deals stall, buying committees often default to doing nothing. Why? B...
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