Episode 91: Modernizing Licensure: Arkansas’s Digital Transformation Journey

In this episode of Regulation Matters: a CLEAR conversation, host Line Dempsey kicks off a two-part series in partnership with CLEAR’s 2024-25 Premier Partner, Tyler Technologies. Joined by Ken Anderson, CIO of the Arkansas Department of Labor and Licensing, and Christy Williams, General Manager for Tyler’s Arkansas unit, the conversation explores how Arkansas is harnessing technology to streamline regulatory processes, enhance public engagement, and modernize professional licensure frameworks. Topics include digital transformation across multiple licensing entities, balancing accessibility for different generations of users, measurable gains in efficiency and cost savings, and how flexible digital platforms support both consumer protection and economic mobility. This episode offers a close-up look at how smart regulatory technology can drive meaningful change for agencies, licensees, and the broader public. Transcript:

You can listen to Episode 91: Modernizing Licensure: Arkansas’s Digital Transformation Journey online on Radio and Podcast. Open the player on this page to stream the available audio.

Episode 91: Modernizing Licensure: Arkansas’s Digital Transformation Journey is an episode from Regulation Matters: a CLEAR conversation by Council on Licensure, Enforcement and Regulation.

This episode is 27:50 long.

This episode was published on Jul 8, 2025.

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