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QBC Ltd is an executive coaching firm which specialises in motivating an engaged workforce to create great customer experiences. This is the complete QBC newsfeed which includes all news rel...
This is the concluding part of Michael Byrne’s series of 8 podcasts on the Core Competencies for Sales. In this episode, we discuss wh...
You may be an expert on the product or service you are selling. You may know all about the problems it can solve. But the only problem that...
In the last episode, we learned the importance of being able to have relevant conversations with very different types of stakeholders in you...
Having relevant conversations with your customers is vital to making the sale. In this week’s podcast Michael talks about the importan...
Trust between the sales person and the customer is key to unearthing the customer’s specific needs. Do you, as a sales person, know what y...
Familiarity with a customer’s Standard Operating Procedures is essential when trying to address that specific customer’s product needs....
In today’s podcast, Michael Byrne looks at the first of the seven defined core competencies for sales people: Product Knowledge. “Th...
Today, QBC introduces a new series of podcasts in the Customer Experience track, focusing on the theme of building core competencies in sale...
We conclude this series of podcasts on the subject of Emotional Intelligence with a look at the area of General Mood, as it relates to the C...
Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to...