Ep 392: Creating Malaysia's 21st century post office network

Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover: Overview of the Pos Malaysia post office network Mobile post office services and technology USO for postal access The challenge of declining footfall Pos Shop concept - monetising unutilised space in post offices Customer behaviour and convenience PUDO partner pilot programme Self-service options to assist with queue management The omnichannel experience Creating a super app

You can listen to Ep 392: Creating Malaysia's 21st century post office network online on Radio and Podcast. Open the player on this page to stream the available audio.

Ep 392: Creating Malaysia's 21st century post office network is an episode from Postal Hub podcast by Ian Kerr.

This episode is 16:02 long.

This episode was published on Feb 3, 2026.

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