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Ep 392: Creating Malaysia's 21st century post office network artwork
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Ep 392: Creating Malaysia's 21st century post office network

Postal Hub podcast by Ian Kerr

Feb 3, 202616:02Business

Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchma...

About This Episode

Ep 392: Creating Malaysia's 21st century post office network is an episode from Postal Hub podcast by Ian Kerr. Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern posta...

Podcast

This episode belongs to Postal Hub podcast.

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Episode Details

Published Feb 3, 2026, 16:02 long, audio available.

Questions About This Episode

What is Ep 392: Creating Malaysia's 21st century post office network about?

Khazalin Ghuzal, Chief Retail Officer at Pos Malaysia, shares how Malaysia's postal operator is working to create a modern postal retail network. This interview was recorded at the 6th International Postal Retail Benchmarking Workshop held in Ljubljana in 2025. In this conversation, we cover: Overview of the Pos Malaysia post office network Mobile post office services and technology USO for postal access The challenge of declining footfall Pos Shop concept - monetising unutilised space in post offices Customer behaviour and convenience PUDO partner pilot programme Self-service options to assist with queue management The omnichannel experience Creating a super app

Where can I listen to Ep 392: Creating Malaysia's 21st century post office network?

You can listen to Ep 392: Creating Malaysia's 21st century post office network online on Radio and Podcast. Open the player on this page to stream the available audio.

Which podcast is Ep 392: Creating Malaysia's 21st century post office network from?

Ep 392: Creating Malaysia's 21st century post office network is an episode from Postal Hub podcast by Ian Kerr.

How long is this episode?

This episode is 16:02 long.

When was this episode published?

This episode was published on Feb 3, 2026.

Can I save Ep 392: Creating Malaysia's 21st century post office network for later?

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Are there related episodes from Postal Hub podcast?

Yes. This page shows related episodes from Postal Hub podcast when more episodes are available from the podcast feed.

Quick Answers About This Episode

Where can I listen to Ep 392: Creating Malaysia's 21st century post office network?

You can listen to Ep 392: Creating Malaysia's 21st century post office network on this page when the episode audio is available from the podcast feed.

Which podcast is this episode from?

Ep 392: Creating Malaysia's 21st century post office network is from Postal Hub podcast by Ian Kerr.

What are the episode details?

Published Feb 3, 2026 and 16:02 long