PPP 492 The Hidden Costs of Hybrid Teams, with Peter Cappelli and Ranya Nehmeh

Summary In this episode, Andy talks with Peter Cappelli and Ranya Nehmeh, co-authors of In Praise of the Office: The Limits to Hybrid and Remote Work . In a world still grappling with virtual work, Peter and Ranya challenge us to take a fresh look at the workplace. Not just where we do work, but how that space shapes learning, culture, visibility, and performance. In this conversation, you'll hear what gets lost when teams are always virtual, why hybrid work often underdelivers, and how proximity plays a surprising role in mentoring, innovation, and even career progression. Peter and Ranya explore how organizational culture shifts when people are rarely together, and what leaders can do to intentionally design experiences that rebuild connection—even across distance. You'll walk away with insights on how to lead hybrid teams more effectively, how to help team members think differently about in-person time, and why space is not just a backdrop to work—it's a contributor to how work gets done. If you're leading a team in today's hybrid landscape and wondering what really matters, this episode is for you! Sound Bites "Remote work disembodies employees and limits their capacity to build relationships, learn informally, and get noticed." "The most frequent way people got promoted was by being visible to their managers." "Slack and Teams are a poor substitute for face-to-face interactions and a terrible way to learn culture or figure out who knows what." "Informal communication is essential to how work gets done, and it doesn't happen easily when everyone is remote." "Hybrid sounds great in theory, but it rarely delivers the benefits of in-person work unless it's intentionally designed." "People don't always know what they need to know, and much of what's important is learned indirectly." "We're not saying remote doesn't work. But we are saying there are trade-offs, and many companies haven't fully reckoned with them." "One big problem with hybrid is that it often ends up being asynchronous. No one's in at the same time." "The office was never perfect, but it enabled certain human processes that are hard to replicate at a distance." "If you're going to make remote or hybrid work well, it requires real investment in new systems and norms, not just wishful thinking." "We have to be honest about what we're losing, not just what we're gaining." "Serendipitous learning is one of the most underappreciated losses of remote work." Chapters 00:00 Introduction 01:38 Start of Interview 01:45 What Is There to Praise About Remote Work? 04:34 Why Is the Push to Return Happening Now? 09:51 What Do We Lose with Remote Work? 13:18 What Problems Persist in Hybrid Models? 17:40 What Are Companies Doing to Make Hybrid Work? 20:20 Advice for Leading Hybrid Project Teams 25:42 Advice for Individual Contributors Navigating Hybrid Work 29:59 How Culture Shapes Remote and Office Decisions 33:14 Lessons from Co-Writing the Book 35:59 End of Interview 36:32 Andy Comments After the Interview 40:15 Outtakes Learn More You can learn more about Peter at mgmt.wharton.upenn.edu/profile/cappelli and about Ranya at RanyaNehmeh.com . For more learning on this topic, check out: Episode 457 with Andrew Brodsky. It's an insightful take on how we can avoid the mistakes that happen when teams are not collocated, with an author who I think is a future Adam Grant. Episode 361 with Yasmina Khelifi, who joined us to talk about leading virtual teams, specifically across cultures. Yasmina is a hands-on project manager so you can hear her take from that perspective. Episode 22 with Keith Ferrazzi. It's a discussion about his book Who's Got Your Back? and it contains ideas that I still use, over a decade after talking with Keith. Pass the PMP Exam This Year If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try . We've helped thousands of people earn their certification, and we'd love to help you too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader—that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com . Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Business Acumen Topics: Leadership, Hybrid Teams, Remote Work, Organizational Culture, Career Development, Team Collaboration, Psychological Safety, Communication, Mentorship, Project Management, Work Environment, Employee Engagement The following music was used for this episode: Music: Ignotus by Agnese Valmaggia License (CC BY 4.0): Music: Fashion Corporate by Frank Schroeter License (CC BY 4.0):

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PPP 492 The Hidden Costs of Hybrid Teams, with Peter Cappelli and Ranya Nehmeh is an episode from People and Projects Podcast: Project Management Podcast by Andy Kaufman, PMP, PMI-ACP.

This episode is 43:17 long.

This episode was published on Jan 16, 2026.

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