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VIPdesk Connect is an innovative company out to transform the customer service industry. We are committed to ELEVATING the human experience – delivering positive customer experiences through...
Join Jen, Sally, and Maggie, along with special guest Liz, in an insightful conversation about navigating the intricate landscape of global...
Making the decision to outsource your customer service can greatly impact your brand. In this episode, Sally, Maggie, and Jen provide valuab...
During their conversation, Sally, Jen, and Maggie explore some critical components of an exceptional customer experience and the importance...
We're thrilled to speak with Tom Hering, co-founder and managing partner of certifying agency Benefit Corporations for Good. He is the co-au...
Sally, Jen, and Maggie discuss their experience running a Women-Owned Business. They share statistics and trends impacting women in the work...
Jen, Sally, and Maggie discuss trends they're seeing for 2022 from the perspectives of Human Resources, Recruiting, and CEO. Remote and hybr...
Jen, Maggie, and TIffany from our People and Culture team attend the Society for Human Resources Management Conference. They discuss some of...
Sally and Jen speak with customer service expert John Goodman, Vice Chairman of Customer Care Measurement and Consulting. John has managed m...
Jen, Sally, and Maggie reflect on the annual awards ceremony, an event to honor the accomplishments of the team. After a difficult year for...
Now that working from home is here for the long term Jen and Maggie provide some tips as well as things to consider while recruiting for rem...
It's customer service week! A great time for you to show some extra appreciation for your customer service team. We share a classic episode...
Jen, Maggie, and Jeff are joined by Jason Dichter, Principal, BPO Sales at Zendesk to discuss trends in the customer service industry. How Z...
Sally and Jen are joined by Jeff Kramp, VP of technology to discuss technology needs for working at home. Now that remote work appears to be...
Jen and Sally interview their client, Salena Scardina, the VP of Customer Experience for Herff Jones. Herff Jones along with their partners,...
We're thrilled to be named a Top Workplace by the Washinton Post for 2020. Sally and Jen are joined by VP of Operations and Client Services,...
Maggie, Sally, and Jen are joined by special guest Kelly, our Director of Client Services. The team takes a moment to reflect on the current...
Sally, Jen, and special guest, Othmar, our VP of Sales and Marketing discuss the future of the workplace. Now that many companies have trans...
Jen, Sally, and Maggie discuss some creative ways to save money while working from home as well as some ways you can still get some of your...
Sally, Maggie, and Jen discuss ways you can fight loneliness and find moments of joy while working remotely. Including leveraging your emplo...
Sally, Jen, and Maggie share their tips and best practices for staying connected to your team who may be new to working from home. Please vi...
In this episode we discuss our new reality, most companies are transitioning to remote work and are unsure how to best do this. We have had...
It's the first episode of season 2 of the Path to Good podcast. Sally, Jen, and Maggie announce that VIPdesk has received its B Corp certifi...
Jen, Maggie, and Sally discuss Sally's journey. From her beginnings, reaching out to a concierge company she thought sounded interesting to...
Sally, Jen and Maggie discuss the importance of friendship at work with our very first guest, Mo Fathelbab, author of The Friendship Advanta...
Today Jen and Maggie discuss their favorite holiday, customer service week! No matter what your business does you probably have a team doing...
Jen recently attended the Society for Human Resources conference, the theme was Building Better Workplaces which fit right in with the Path...
Jen and Sally talk to Maggie, the recruiting queen, about factors that are most important for recruiting in this tight labor market. They di...
Sally, Maggie and Jen discuss the growth of the company. How they balance recruiting new team members with developing and promoting current...
The VIPdesk team travels to Nashville to attend the Workhuman conference. A conference all about bringing more humanity to the workplace. Je...
Jen, Maggie and Sally discuss the inevitable stress that comes with any business and how they deal with it (lots of laughing helps). They di...
Sally, Maggie and Jen discuss paying a living wage (it involves a 90 page research paper created by Maggie) and how they go about finding cl...
The team reflects on the company annual awards ceremony held earlier that day. The annual awards honor the accomplishments of the team and a...
Sally, Jen and Maggie reflect on 2018 initiatives including new roles, peer recognition programs, the WorkHuman conference and making the In...
In this episode Jen, Maggie and Sally discuss why they decided they wanted to apply for the B Corp (Benefit Corp) certification. They review...
In our second episode we talk to our team members Caylin and Melissa about their perspectives on our culture through the lens of a new team...
The very first episode of Path to Good! Hosts Jen, Maggie and Sally introduce ourselves (we love travel, cold places, arugula and elevating...