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Are you part of the support community? Interested in Outsourcing? Are you a CEO or an agent? Good! We will discuss these and more!
Communication is a key element to guarantee success. How does it differ in big companies compared to startups? What can we do to achieve eff...
Why is data protection such a hot topic nowadays? Why should you care about changes isolated to EU citizens? How can you achieve compliance...
Having an international team with a unified culture isn't the easiest thing to accomplish. It all starts with hiring the right people. How c...
Have you ever been in between a conflict and without knowing how you became the mediator? What should you say/do? How do you avoid adding fu...
"You Get as Much as the Value You Create". This motto is the new framework for many companies. Promotions are very "attached" to the impact...
We're almost 100% sure you are either a Millennial, or working with one. Our hosts talk about the behavior and impact of this generation in...
As consumers of any product or service, we remember those memorable experiences that are different and made us go: WOW. Our hosts, together...
It is very common for people to have this "fear" of asking or expressing their opinion or ideas at the workplace. Our hosts talk about this...
Our hosts talk about some myths and common misconceptions of working in the support community, the growth it has had in recent years, and ho...