Unpacking the road to agentic commerce — Exploring risk, governance, and consumer protection

In this episode of One Vision — FinTech Fuse podcast, Theodora Lau and Jas Randhawa discuss the Universal Commerce Protocol (UCP) and implications for agentic commerce. They explore the challenges of chargebacks, the need for regulatory clarity, and the importance of consumer independence in the evolving landscape of e-commerce. While adoption is likely to grow, major risks include consumer manipulation, monopolistic outcomes, and the amount of personal data agents may require (buying, browsing, health, and other patterns), increasing privacy and security concerns. Now is the time to engage with policymakers and advocate for regulatory clarity and for the well-being of consumers. 00:00 Welcome Back to One Vision + Introducing Jas Randhawa (StrategyBRIX) 01:10 What Is the Universal Commerce Protocol (UCP)? The Big Picture 03:27 How UCP Works: Product Cataloging for AI Shopping Agents 07:05 KYA (Know Your Agent): Identity, Authorization & Trust 08:58 Chargebacks in Agentic Commerce: Who’s Liable When Things Go Wrong? 12:02 Fraud Detection Breaks: Geolocation, New Signals & Re-Engineering Controls 13:44 Agent Independence & Consumer Protection: Bias, Collusion, and Oversight Gaps 21:28 Regulatory Clarity (or Lack Thereof): The ‘Wild West’ Phase + T&Cs Reality 28:06 Time to Get Ready: Travel Use Cases, Audit Trails, and Dispute Proof 33:26 Sanctions, VPNs, and High-Velocity Agent Behavior: Financial Crime Risks 37:12 Are We Too Early? Will Consumers Adopt—and at What Cost? 42:59 Privacy, Data Control & The Need for Neutral Standards Bodies (Wrap-Up) 47:45 Final Thoughts Hot take: ”The amount of information this agent now needs to have about me is shocking and it scares me a little bit because you're talking about buying patterns, browsing patterns, sleeping patterns, health pattern. For this agent to be really effective, it just needs to know everything that's in my head, right? It's gonna be very effective, but that's again, a major risk because no one's watching out for the consumer.” Hot take: “ The future of this world is unfortunately not you or me. It's a lot of these younger kids, their ecosystem is a lot different. These products are being designed for them.” More about our guest 🌐Jas Randhawa on LinkedIn : More about our host and One Vision Podcast 🌐Theodora Lau on LinkedIn : 🌐Banking on (Artificial) Intelligence (book): 🌐Unconventional Ventures (company): 🌐Listen to all One Vision Podcast episodes by visiting: ** One Vision Podcast is a fintech, banking, and AI podcast hosted by Theodora Lau (Founder, Unconventional Ventures; author of Banking on (Artificial) Intelligence). One Vision goes beyond the headlines on AI, agentic commerce, digital banking, financial inclusion, and the future of money — with founders, analysts, venture capitalists, technologists, and operators building the next chapter of financial services. New episodes weekly. Featured guests include leaders from Ant, bunq, J.D. Power, Forrester, IBM, Microsoft, Salesforce, SAS, SAP, and Wall Street Journal. Recognized in American Banker's Top 20 Most Influential Women in Fintech. Hosted on Acast. See acast.com/privacy for more information.

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Unpacking the road to agentic commerce — Exploring risk, governance, and consumer protection is an episode from One Vision by Theodora Lau.

This episode is 48:18 long.

This episode was published on Feb 23, 2026.

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