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"Brands that are doing social really well today are the ones that have mastered the art of listening really broadly — at scale — and listeni...
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OnBrand features a closer look at brands through the lens of the consumer, focusing on their desire for true connection with companies across all stages of the journey. Join host Sarah Grace...
Listen to OnBrand with Sarah Grace McCandless, a Business podcast by Shay Washington. Stream 34 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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"Brands that are doing social really well today are the ones that have mastered the art of listening really broadly — at scale — and listeni...

“As we have evolved the experience, [we] really looked at it as a dual experience. What happens to Mom and Dad when they walk in the door, a...

“When we saw this VOD revolution taking place, it was kind of like a lightbulb went off. And we said, ‘Here it is. Now we can do this. We ca...

“I could turn that repeat business into loyal business. How do I do that? I have to create some kind of a connection. The way that’s done is...

“How are we giving them value? The time they’re spending with your brand, how do you make it worthwhile for them? Those are the kinds of thi...

“That’s the biggest thing I would say. Just start. Really do it from inside of you. So really believe it, and feel it, and put everything th...

“A brand is more than just the products it sells, more than just the price it sells it for … A brand is an experience. And if you think abou...

“You have to empower every single team. You have to empower them to know that their jobs matter, that they matter as people, that their insi...

“It’s not that easy to ‘think differently,’ because unconsciously, we are filtering the world through what we expect to see and what we have...

"I think the digital care team was clearly one of our most valued assets … (knowing we always had a consistent) ability to stay connected th...

“You’ve got to be able to hand-on-heart believe in what you’re doing. It’s going to drive your whole team; it’s going to drive business resu...

“What this data and analysis really provides is context around the conversation. … People are not shy when it comes to social media, and the...

“Today, if you want to compete and win, your experience is what’s going to differentiate you — that’s what’s going to stand out.” – Latané...

“People want to be engaged — they want to be excited — they see problems all around and they want to be part of the solution and to make thi...

“My business fuels my passion and my passion fuels my business.” – Jala Smith-Huys, Founder & Chief Blanket Boss of Seek & Swoon Welcome to...

“We spend so much time worrying about our SEO — how are you optimizing for trust ? Before you post that thing, before you send out that emai...

“I like to demystify story and let people know this is not the purview of artists — this is not just for people who consider themselves to b...

"You don’t need to prove your self-worth to anyone ... if you believe in an idea, be empowered to put yourself as a priority.” – Natasha Cas...

People crave meaningful engagement and connection with companies now more than ever. Without customers, there IS no business. And it’s not a...

“The thing that we’ve got to take a step back and remember is: Without customers, we don’t have a business. You can’t look at the customer a...
You can listen to OnBrand with Sarah Grace McCandless episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
OnBrand with Sarah Grace McCandless is listed as a Business show. The show language is listed as English.
This page lists 34 episodes for OnBrand with Sarah Grace McCandless. More episodes are available from the View more button when the list continues.