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Ever had an Oh Crap moment? Learn business secrets of crisis management and prevention from Meredith and Frank - crisis management experts with over 40 years combined experience. Join us as...
Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, an...
Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, an...
Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, an...
What can we learn from the recent scandal to hit Volkswagen? In an age where we need experts to run our world, what role does trust play and...
Meredith was interviewed about cultural bias in the Quality management community. In part 9, she continues her discussion of how the languag...
Meredith was interviewed about cultural bias in the Quality management community. In part 8, she discusses how the language Quality professi...
Meredith was interviewed about cultural bias in the Quality management community. In part 7, she discusses how useful the tools are but also...
Meredith was interviewed about cultural bias in the Quality management community. In part 6, she discusses how Quality is applied in theater...
Meredith was interviewed about cultural bias in the Quality management community. In part 5, she discusses how she got into Quality.
Meredith was interviewed about cultural bias in the Quality management community. In part 4, she discusses that she's not against certificat...
Meredith was interviewed about cultural bias in the Quality management community. In part 3, she discusses how the Quality industry is trapp...
Meredith was interviewed about cultural bias in the Quality management community. In part 2, she discusses the biggest problem that occurs b...
Meredith was interviewed about cultural bias in the Quality management community. In part 1, she discusses the limitations the Quality indus...
Meredith is interviewed about cultural bias in the Quality Management community. In Part 10, she discusses the need to redefine Quality so i...
The business is growing and is successful - so why do women give up on the business? Meredith discusses why women have a built in bias for g...
Meredith has nothing against MBAs - she just explains why being a theater major was better training for being an entrepreneur and small busi...
Female business owners have special situations that cause them to fail - but there's a way to break the cycle. Meredith uses a real world ex...
Getting an angel investor to invest in your company is the Holy Grail - or is it? Why wouldn't you want angel investment? Meredith gives you...
There are a lot of lessons to be learned from your favorite restaurant - Meredith discusses a lesson she learned from her favorite sushi res...
Crisis managers are the ones who hide the dead bodies - right? Not according to Meredith who discusses what real crisis managers do.
Why do smart people ruin businesses? It's not because they're dumb. Meredith discusses the Science of Quality - from her address to the Nati...
Meredith continues her discussion of scams you will see when you file a trademark application.
Meredith describes how you can spot scams when you file a trademark application - and what you can do about them.
An except from an address to the National Association of Women Business Owners about how Deming's 14 points help solve problems.
How do you explain complex concepts to your customers without coming off as a pompous know-it-all or boring them to tears? Meredith points o...
Meredith discusses how a autoimmune disorder helped her to understand the importance of understanding what your assumptions are.
How do you tell if you are having a business problem or a business crisis? Meredith discusses the difference in this podcast.
We all face crises – whether they are personal, business or community-wide. When you first realize that you are dealing with a crisis, what...
Did Ken Lay wake up one day and decide to ruin Enron? Why did it happen? Frank discusses why people end up making stupid decisions and a sim...
Are you having misunderstandings at work or in social situations? Perhaps your best approach is to just shut up and listen because if you do...
They are always the manager’s nightmare – the new hire or intern – they know nothing and have to be told everything. Frank uses a story he h...
A lot of people never deal with real customers – you know – the ones who give money for goods and services. So how do you identify your “cus...
When you’re running a small business, it often seems that everything depends on you. But does it? Frank discusses why small business owners...
What makes a real leader? Writing lots of books or making a lot of money? Frank discusses some real leaders that he’s worked with and studie...
There’s always a point in the lead up to a crisis where at least one person has the opportunity to be a hero or a louse. Frank uses real wor...
What does driving in the snow teach you about business? A whole lot – Frank and Meredith discuss why driving in the snow is a lot like deali...
What does black holes have to do with business? Event horizons – the point that you can see beyond – know what you don’t know but should.
Meredith, Deanna and Frank discuss how to deal with unethical social media practices and what to do and can’t do.
Meredith, Deanna and Frank discuss how not to be that guy – the guy that makes a problem into a crisis that never seems to end.
When and what parts of your business or life should you outsource? Meredith and Deanna discuss examples where outsourcing can help and how t...
A crisis is usually not the real crisis but a symptom of what the real problem. Meredith discusses with Deanna Tiemann the nature of a “cris...
Got a table and a piece a of paper? You have everything you need to start a crisis management plan. Frank and Meredith explain how to use ta...
Meredith explains an epidemic hurting young professionals and undermining their credibility. Learn what it is, why it happens, and how to st...
People ask us - a lot - if we get lied to a lot. And the answer is YES. ALL the time. But we've learned that most people don't lie for malic...
When a scandal hits the news, the story you're reading is never the whole story -- and that's not an accident. Information leaks for a reaso...
Learn the five ways people, media outlets, and politicians try to hide bad news and distract you from learning the truth in a crisis. Once y...
Remember that time Benjamin Franklin convinced thousands of people that one of his competitors was dead just to boost sales of Poor Richard'...
Spin hurts. It undermines your credibility with customers and coworkers. It can lead to unbelievable consequences. In this episode, Frank an...
You're especially vulnerable to using spin when you feel like you've lost control of a situation or your emotions - and you probably don't e...
Spin isn't just for talking heads and politicians - it's anything you say or do to influence another person or control their opinions. Ever...