Vacation Ownership Loyalty vs Hotel Loyalty: What's Different

During the recently held ARDA Spring Conference, I met Scott Weisz, EVP Strategic Business Operations at Marriott Vacations Worldwide , and we got into loyalty—because it doesn't work the same way in vacation ownership as it does in hotels. We talk about what actually keeps owners coming back: the booking journey, real service on-property, and experiences that match how younger travelers want to travel now. 📅 Loyalty starts before arrival: make booking easy and help owners match the right trip to what they own 🤝 Service builds loyalty: deliver consistent hospitality across the whole journey 🏝️ Two owner styles show up fast: families who return to the same resort every year vs owners who want new destinations each trip 🌍 Younger travelers want variety, flexibility, and more destination immersion 🧒 Resorts win with activities across age groups so families don't split up 💬 Loyalty shows up in behavior: buy more points, travel more often, and bring friends and family along Want the weekly roundup of news, videos, and what you might've missed from ? Text HOTEL to 66866.

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Vacation Ownership Loyalty vs Hotel Loyalty: What's Different is an episode from No Vacancy Live and No Vacancy News by No Vacancy Live.

This episode is 07:46 long.

This episode was published on May 29, 2026.

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