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No Vacancy with Glenn Haussman is the travel industry’s most exciting podcast. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business. Host Gl...
Hotel restaurants lose revenue in boring ways—slow first drink delivery, late refills, and servers who don't know what they leave on the tab...
During DUETTO PERFORM in Fort Lauderdale, I talked with Bob Matsuoka, Chief Technology Officer at Duetto , about AI in hotels the only way t...
HotelKey's self check-in kiosk scans an ID, runs face verification, and issues keys without a front desk line. I talk with Aditya Thyagaraja...
Axel Hotels runs 12 properties across four countries with nearly 1,000 rooms , and the brand focuses on the LGBTQ+ community. I talk with Ef...
Starwood Hotels builds 1 Hotels, Treehouse, and Baccarat around one idea: products need emotion and soul, not templates. While hosting Starw...
Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships li...
Priyank Patel owns four Red Roof properties , and he built the portfolio over nine years after starting out as an engineer. During AAHOACON...
During DUETTO PERFORM , I talked with Katie Moro, VP Data Partnerships at Amadeus , about a real problem for hoteliers right now: data every...
Bruce Jordan gives three simple revenue ideas that don't require a renovation—just better packaging and pricing. During AAHOACON , I talked...
Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with so...
Food and beverage drives nearly half of annual revenue at Margaritaville Hollywood Beach Resort. Glenn Haussman tours Margaritaville Hollywo...
Front desk upsells didn't just add revenue — they cut turnover by 40% in one operator's portfolio. In video 2 of this series, Geoffrey Toffe...
Hotels don't need another system; hotels need the systems they already run to talk to each other. I talk with Alex Zoghlin, CEO of Duetto ,...
Profitability keeps getting squeezed even after years of strong revenue growth, so hotels can't live on RevPAR alone. I'm at Duetto PERFORM...
Oliver Shah is a first time guest, and we suspect after having drinks with Glenn, Craig and Suzanne itll be his last. Join us for some laugh...
I'm at Duetto PERFORM at Margaritaville Hollywood Beach Resort , and I grabbed Olly Lynch , CMO at Duetto, to explain what Duetto built this...
Last week, Suzanne Bagnera brought one of 11 student teams from nine schools to the AAHOACON Collegiate Championship , and the students ran...
Public-private hotel deals don't run on a private equity playbook. Cities use them to create demand and pull outside dollars into the market...
They flipped the first Sonesta hotel in a couple of hours . That's what a real partnership looks like when the operator needs speed and the...
Two hotels on one piece of land, two separate buildings, two separate lobbies—and the demand mix flips in a way you wouldn't expect. During...
Wyndham Rewards pushes beyond hotel nights into experiences , and Michael Shiwdin, Global VP of Loyalty at Wyndham Hotels & Resorts , explai...
During hashtag # AAHOACON , I talked with James Ferguson🎉 , author of Seek the Good and Celebrate., about why he wrote it, what he wants re...
Greg Juceam is President and CEO of Extended Stay America as and he's successfully scaling Premier Suites in the middle of one of the hardes...
Suraj Bhakta doesn't sugarcoat the moment. He sees a strong Q1, then watches geopolitics and travel costs squeeze demand again. No Vacancy i...
Red Roof treats AAHOACON like the Super Bowl, and Matt Hostetler explains why: owners, franchisees, and partners all show up in one place. N...
Sloan Dean put a number on it: Frontline Performance Group drove a 3–5% RevPAR lift in the hotels where he used it—so he expanded it across...
MyPlace just hit 125 properties. That milestone matters even more now, because extended stay keeps getting more competitive. During the Hunt...
Bruce Ford keeps coming back to one idea: the next traveling economy will book and spend differently. He tracks the data as SVP at Lodging E...
The Lantern has been open four weeks, and Grey Raines already talks about it like a platform, not just another hotel. During the Hunter Conf...
Justin Jabara , President of Meyer Jabara Hotels , keeps AI simple: give hotel teams time back so leaders spend less time buried in admin an...
Final chapter. In Chapter 6 of this CoralTree Customer Journey series, we take everything from the last five weeks and put it at the propert...
Women enter hospitality at the same rate as men. Then the numbers thin out hard at the top. That gap isn't about "pipeline." It's about prog...
During the Hunter Conference , I talked with Ben Campbell , CEO of Hospitality America , about what he sees right now: demand pockets, the r...
We lost industry icon Kirk Kinsell this past week, and I wanted to re-share this 2024 conversation because it captures who he was and what h...
I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management righ...
Friend of the show CJ Arlotta returns to do some clever PR tricks to make people think Glenn, Craig and Doctor Producer Suzanne are actually...
While I was at the Hunter Conference , I asked John Schultzel of Olympia Hospitality a simple question: where do you actually find profit wh...
Sacramento doesn't have a Golden Gate Bridge. So they built demand with experiences—and then proved it with room nights. For #NoVacancyNews,...
Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and t...
Graduate has lived inside Hilton for a year and a half now, and the brand is growing without losing the personality that made it work in the...
While I was at the Hunter Conference , I talked with Greg O'Stean , Chief Development Officer, Hotel Equities about what makes a real owner–...
The latest Hotel Business Hot Topics session, "Rethinking Hotel F&B: Smarter Strategies for Profit, Community and Stability," in partnership...
Glenn freezes, Suzanne can't hear anyone, and Craig somehow turns Milk Duds into a conspiracy theory. That's a normal Friday. For #NoVacancy...
Thirty years in, PM Hotel Group still thinks like an owner-operator—and that matters right now. While I was at the Hunter Conference , I tal...
For # NoVacancyNews , I caught up with David Wilner , newly appointed Chief Development Officer of Wyndham Hotels & Resorts , at the Hunter...
Economy and midscale owners don't need shiny objects. They need tech that either drives revenue or cuts costs—period. For hashtag # NoVacanc...
America didn't travel in America the way we expected last summer—because a lot of the spend went overseas. Now the calendar flips, the event...
Evermore is building an Orlando resort ecosystem: multiple hotels, a massive lagoon, and enough on-property programming that guests don't tr...
Chapter 4 of this 6-part CoralTree Customer Journey series focuses on implementation - specifically, how you get property teams to build ide...
Westgate didn't just build a resort — they built a small city of experiences. In this walking-tour episode, Glenn Haussman explores Westgate...