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Re-Evaluating CX in the AI Era
Michael Brand is a CX strategist and trainer, based in Switzerland, who has been named a Thinkers 360 Top 50 Global Thought Leader on Customer Loyalty. Dr. Vincent Covello directs the Center for Risk Communications, and...
About This Episode
Re-Evaluating CX in the AI Era is an episode from New Books in Technology by New Books Network. Michael Brand is a CX strategist and trainer, based in Switzerland, who has been named a Thinkers 360 Top 50 Global Thought Leader on Customer L...
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Episode Details
Published Jul 30, 2026, 42:55 long, audio available.
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