Business

"Fallen off a cliff": Australia's customer service decline 🛒 🤖

Jun 9, 202614:51Business

From self-checkouts to offshore call centres and AI phone systems, James Willis and Money News listeners have their say on the state of service in Australia.

About This Episode

"Fallen off a cliff": Australia's customer service decline 🛒 🤖 is an episode from Money News: Highlights by Nine Radio. From self-checkouts to offshore call centres and AI phone systems, James Willis and Money News listeners have their sa...

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Published Jun 9, 2026, 14:51 long, audio available.

"Fallen off a cliff": Australia's customer service decline 🛒 🤖

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