La Saga del Sillón y la PROFECO Parte II - The Saga of the Couch and PROFECO, Part II

In this episode, we conclude our real-life battle with Sam’s Club after buying a couch that arrived incomplete and went unresolved for months. We share how filing a complaint through PROFECO and ConciliaNet led not only to a full refund, but also to the legally required 20% compensation—despite resistance and delays from the company. If you live in, travel to, or shop in Mexico, this episode shows you that you do have rights as a consumer and that PROFECO is a powerful tool when a business refuses to respond. Key Takeaways: PROFECO can successfully force companies in Mexico to respect consumer rights. You don’t need to be a Mexican citizen or resident to file a PROFECO complaint. Persistence, documentation, and knowing the law can make a real difference in high-value purchases. Relevant Links And Additional Resources: 289 – La Saga del Sillón y la PROFECO Parte I | The Saga of the Couch and PROFECO, Part I 222 – Protégete de las Estafas con la PROFECO | Protect Yourself from Scams with PROFECO How to Defend Your Consumer Rights in Mexico With PROFECO [Blog Post] Level up your Spanish with our Podcast Membership Get the full transcript of each episode so you don’t miss a word Listen to an extended breakdown section in English going over the most important words and phrases Test your comprehension with a multiple choice quiz Support the show

You can listen to La Saga del Sillón y la PROFECO Parte II - The Saga of the Couch and PROFECO, Part II online on Radio and Podcast. Open the player on this page to stream the available audio.

La Saga del Sillón y la PROFECO Parte II - The Saga of the Couch and PROFECO, Part II is an episode from Learn Spanish and Go by Spanish and Go.

This episode is 20:10 long.

This episode was published on Jan 13, 2026.

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