SHIFT BREAK! It's Got To Hurt If It's To Heal! : The Pins and Needles of Positive Change
All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business,...
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Keys To The Shop : Equipping Coffee Retail Professionals
Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee bus...
Episodes
20 of 1,159 episodes625: 5 Ways To Make Your Coffee Taste Better
The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for...
SHIFT BREAK! It's The Way You Say It: Tips For Improving How People Receive Your Words
You may have the best advice and information, but then your delivery can often fall flat or even have the opposite effect. This is very comm...
624: Founder Friday! The Power of Inclusion w/ Lindsay Wredge of 321 Coffee in Raleigh, NC
One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has...
623: Coffee Content Overload! What Matters Most When Consuming Content Today
Today we have an impossibly vast range of resources and content about anything you need to learn or know about coffee and coffee shops. What...
SHIFT BREAK! Don't Give Your Staff Invisible Targets
If we want our staff to succeed, we have to give them clear target to aim for. Unfortunately shocking number of cafes have what I would desc...
What are the Key Holder Coaching Groups?
For cafe owners, the way you and your coffee shop grow is determined by how you are supported and nourished by community. The trouble is mos...
622: Lifting Up Coffee Farmers w/ Ben Carlson of Long Miles Coffee!
In coffee we can often question the impact of our efforts. Over time though, small consistent steps in the right direction can not only carr...
SHIFT BREAK! What It Means To Have Integrity In Our Work
Integrity is hard to identify unless you are actively looking for and working on it. But what is "it"? Well, in some ways it is consistency,...
621: Managment, Supply Chain, and Building Great Teams w/ Ewelina Kania!
In order to provide excellence in the cafe, we need to focus on people. Building, caring for, and managing a team is the cornerstone of any...
SHIFT BREAK! Challenge and Affirmation: Why You Need Both In Your Coffee Shopp
If we know anything it is that striking a balance in our communication is very difficult. It often feels like we are neglecting affirmation...
620: Creating Spaces For Joyful Hospitality w/ Mo Maravilla of Studio Tigre
As we continue to see specialty coffee shops grow and expand into the furthest reaches of the globe, one thing remains an enduring value to...
Special! Interviews From Coffee Fest Chicago 2026! w/ Lan Ho (Fat Miilk), Miranda Haney (Barista Friend), Asia Vo (Loba Pastry and Coffee))
Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee....
SHIFT BREAK! Walking Out Effective Leadership and Management
Leading and managing are only as effective as your knowledge and understanding of the who, what, and why of your cafe. Sadly many people wit...
619: 4 Mindset Shifts Every Cafe Owners Needs
How we think determines how we act. This is especially true when it comes to pressurized situations like the kind that we find in a busy cof...
618: Founder Friday! w/ Tim Wendelboe | Oslo, Norway
It's Founder Friday and I am so pleased to finally welcome the one an only Tim Wendelboe! Tim Wendelboe runs his own roastery and espresso b...
SHIFT BREAK! Start Small
Seemingly in balance to our episode with Kwame Christian on big swings, we need to talk about small starts! Making decisions about size, sco...
Why You Need the Onboarding and Training Webinar!
Summer Webinar Series from Keys to the Shop®! Congratulations! You hired the right people! Now comes one of the most critical parts of the r...
617: Kwame Christian On How To Take Big Swings in Your Career and Business
There is wisdom in taking well considered steps in your life and business. The trouble is that sometimes, when the best move is a big one, w...
SHIFT BREAK! Are You Holding Your Business Back? Let it Grow!
I had a conversation with a successful cafe and roastery client recently. We talked about delegation and what was standing in the way of the...