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Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee bus...
The more we ask this question the more we tend to steal time and consideration away from what we have of value in the present. The coffee sh...
Meetings can be a very useful part of running a cafe. The way we tend to use them though has become a real problem. In fact, rather than hel...
The world of specialty coffee today owes a lot of its success to those who helped build movements and create opportunities in earlier years....
The hustle of business creates a fear culture where operators worry about their productivity at a near constant rate. We scratch our heads o...
Coffee education is essential for a professional to not just have knowledge needed for their current job, but to add depth, appreciation, mo...
We talk a lot about engaging our customers and spend time, money, and effort to try to capture their attention in a crowded market. With so...
Quitting a job is a normal part of any career. Problem is that sometimes we don't know when to quit and hang on too long to ours and even th...
Knowledge about coffee is one thing, but wisdom and true expertise? Well, that is quite another. While knowledge is widely and cheaply avail...
Leaders have authority to make decisions, guide, delegate, affirm, coach, and grow the business and those they serve. The presence of a lead...
Leadership and management are things we talk a lot about, but what does it take to actually make them a real process in the cafe? Most of wh...
Employee turnover in specialty coffee shops is the most talked about and difficult issue deal with, it has been for a long time. There are m...
Creating an excellent cafe experience is a work of commitment and dedication to caring for both the staff and the community that you serve....
I can hold an average weight business card in the furrow of my brow. Kinda proud of that. However in my career my natural resting face has i...
Roasting and brewing creates opportunity for mentorship and relationships that last longer than the sensory experience of the cup. Seriously...
It is easy to become stuck in the ways that you first learned to do things. Especially if those ways have brought some degree of success. We...
I love cupping coffee. It is a great way to assess a coffee and learn how to identify defects, attributes, and nuances that allow you to mak...
The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen...
"Don't get left behind!" It feels like every post trying to sell you on a product relies on fear in order to make the sale. The idea of mark...
Ranking the best coffee shops in the world is a task that sounds like a neat idea! That is until you realize the sheer impossibility of such...
Focusing on numbers above guest experience may actually prevent you from achieving the numbers you need to sustain your business long term....
Today we are surrounded by content and it is expected of every customer facing brand to strive to create a brand persona and content to rein...
When you build a trust through serving people with sincerity and passion, those same people support and uplift you. In the business of the c...
Feedback is all around us. From the customers, staff, and the business itself, we can only make great decisions for the coffee shop when we...
Coffee is a connector. I think we all have seen this in our personal lives, our social lives, and in the community we help facilitate throug...
It's a common belief that there are not enough hours in the day to do the work that we need to get done in order to run a good coffee shop....
As a business grows, the relationships in it shift and and evolve. The double edged sword of success and growth in numbers, is a natural pul...
In our pursuit of optimization, analysis, scientific rigor, and financial success, we may find ourselves wondering, "where is the life in al...
Coffee shop insights and resources abound! We have innumerable platforms, tools, and ideas that all have a certain amount of value...if only...
The experience of the customer day-in and day-out is often treated as a given. Something that is expected, but not something that is earned....
When we think about dialing-in, we automatically think about coffee. Changing the grind, the recipe, and other inputs and variables all to o...
This Founder Friday we feature a couple who has been focused on giving their community excellence and warm hospitality for 13 years! Scaling...
Changing things in the cafe tends to focus on image and expression. Maybe we upgrade branding, focus our menu, change lighting, furniture et...
In coffee shops, we don't just sell coffee. We sell a variety of retail items that are related to, support, and go with coffee and with our...
There is far more going on behind the scenes of your numbers than just meeting your metrics. The money that flows in and out of the business...
When you have multiple cafes and a distributed staff, getting everyone on the same page in the operations can be very challenging. In fact,...
Quality of the coffee, experience, service, and just about anything else in the cafe will always be something an owner and leader focuses on...
Making your cafe run better, improving service, increasing profitability, and leveling up quality and value for your guests naturally brings...
It seems like the conversation we have around what can be done for staff to create more value, longevity, etc never gets around to a place w...
Many years ago in 2012, myself and a small team of people along with Coffee Fest Trade Shows had the pleasure of developing and running a co...
It could be roasting, kitchen, drive thru, bakery, or any other area of where special focus is required or different systems and staff work...
Entering the New Year is always seen as a time to make good on our intentions that got put on the back burner. Many of those intentions, if...
We all want to see positive growth and good numbers in our cafe. We also want to see the ROI for the effort we put in to generate those numb...
How we care for people through our work should be the primary focus. From healthy and strong relationships and systems the help support them...
Do you feel the pull, the itch, the compulsion to add more, buy more, and create specials and new things for your customers all the time? Yo...
I love an origin story where the pluck, confidence, and unwavering belief of the founders for each other and their idea is met with the supp...
A listener asked me a question recently about how to approach operating a coffee shop in a rural setting versus a larger city. After a short...
The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behavi...
Many owners struggle to make a profit and to pay themselves. This inevitably will lead to burn out and disillusionment and sadly for many cl...
You read this kind of question mostly from nervous owners who are glued to their screen and anxiously review every data point with bloodshot...
For the last 10 years The Barista League has been putting on competition/events that tap into the culture of the working barista and offers...