SHIFT BREAK! Help! My Baristas Ask me the Same Questions!
Do you find yourself saying this? Over the years I have heard this or a version of this on repeat (the irony!) What is going on? Why do your...
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Keys To The Shop : Equipping Coffee Retail Professionals
Keys to the Shop is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee bus...
Episodes
20 of 1,174 episodes633 Making Information Stick in Your Cafe by Removing Yourself as The Obstacle
It is easy to fall into the trap of sitting on helpful information and ideas that can help your business and your people because you feel it...
SHIFT BREAK! The Logistics of Keeping Your Promises
We promise people a lot of things. Whether they are implied by marketing, or stated directly, the biggest differentiator between a cafe that...
632: Addressing the Biggest Challenge Cafe Owner's Face
People. This is what owners consistently say is one of the biggest challenges they have in running their shops. Why is this? Well, I was jus...
Special! Interview and Commentary From Coffee Fest Los Angeles 2026! w/ Kevin Mejia of Bevel Coffee
Coffee Fest LA was awesome and I am finally getting this episode out right before we fly out to Dallas! Stay tuned. In this episode I sat do...
631 Ashley Derrick: The Joys and Challenges of Buying an Existing Cafe
Many owners start in the business of coffee shops by buying an existing cafe. Sometimes there is a lot of work to do. Other times, the cafe...
SHIFT BREAK! Let Your Cafe Be
In the ecosystem of entrepreneurship we glorify and practice a certain kind of paranoia about our businesses. We are never happy and always...
630: Two Dollar Drip and The Fight For Accessible Menus w/ Tim Riley of Heavy Water Coffee, Los Angeles, CA
The coffee shop experience is one that should be accessible to a wide variety of people. How we go about building a welcoming and hospitable...
629: Founder Friday! Stephanie Jones of Mrs. Jones Cold Brew is The OG Cold Brew Queen!
Cold brew only is not a normal thing for a coffee bar. It takes deep dedication, innovation, and focus to drive that concept and offer custo...
SHIFT BREAK! Don't Build Compromise Into Your Business
What happens when we build into our systems exceptions for the less than desirable habits of staff? Well for starters we rob that staff memb...
628: Start With Reasonable Hospitality
We love extremes. Novel services, events, specials, and stunts to catapult us into the consciousness of our customers seem to be what we fav...
SHIFT BREAK! The Danger of Fast-Track Training
The temptation for fast-track people during training is a very common one. I would go so far as to say that, half of the reason we see the i...
627: Why You Need to Work IN Your Business
We hear the advice from the popular author of "The E-Myth" saying that we should work ON our business, not IN it. While I understand and agr...
SHIFT BREAK! Vibes Are a Cheap Replacement For Meaning
I hear the word "vibes" used as a stand in for a lot of different things. Most often it is used to describe a somewhat ambiguous sense of go...
626: Why You Are Not Getting Ahead in Your Career
We all have ambitions and hopes for our career but time passes and we don't see any progress. It would be a mistake to chalk this up to fate...
SHIFT BREAK! It's Got To Hurt If It's To Heal! : The Pins and Needles of Positive Change
All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business,...
625: 5 Ways To Make Your Coffee Taste Better
The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for...
SHIFT BREAK! It's The Way You Say It: Tips For Improving How People Receive Your Words
You may have the best advice and information, but then your delivery can often fall flat or even have the opposite effect. This is very comm...
624: Founder Friday! The Power of Inclusion w/ Lindsay Wredge of 321 Coffee in Raleigh, NC
One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has...
623: Coffee Content Overload! What Matters Most When Consuming Content Today
Today we have an impossibly vast range of resources and content about anything you need to learn or know about coffee and coffee shops. What...