#45 Workers-led delivery of Healthcare and Social Protection

In this episode, we resume the building block of our social protection solar system on the topic of delivery and provision of social protection. In this second episode of the series, we will turn to India, to understand how informal workers organizations can play an important role to improve access to their members by facilitating the last mile delivery of services or benefits. The Self-Employed Women’s Association, SEWA, set up in India their so-called Shakti Kendras, or SSKs. I talked to Susan Thomas, the National Coordinator of Health and Childcare programmes at the Lok Swas-thya SEWA Trust (LSST), to learn more about this worker-led initiative. Susan explained how the Shakti Kendras operates, how they help informal workers to access social protection in India, how digital tools are being integrated in their work, as well as the next steps of the Shakti Kendras. *** Learn more: -BLOG: Bridges to Better Lives: SEWA’s Community Health Workers (October 05, 2019), by Annie Devenish, Laura Alfers -We are the bridge’: an implementation research study of SEWA Shakti Kendras to improve community engagement in publicly funded health insurance in Gujarat, India (2022), by Susan Thomas, Sharmada Sivaram, Zubin Shroff, Ajay Mahal, Sapna Desai -BLOG: In India, One-stop Shops Increase Access to Healthcare, Nutrition and Social Security Services for Working Poor (May 15, 2017), by Laura Alfers *Our theme music is Focus from AA Aalto (Creative Commons)

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#45 Workers-led delivery of Healthcare and Social Protection is an episode from Informal Economy Podcast: Social Protection by Informal Economy Podcast: Social Protection.

This episode is 00:23:00 long.

This episode was published on Aug 12, 2025.

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