AI Actives Service Design
For twenty-five years, Ben Reason and Lavrans Løvlie have been trying to give services the design quality people already expect from a produ...
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Technology
In Conversation with UX Magazine
In Conversation with UX Magazine: in-depth interviews with the world's leading experience design practitioners, hosted by UXM editor Josh Tyson.
Episodes
20 of 127 episodes
Seth Godin—AI Has a Design Problem
Three years after The Song of Significance, Seth Godin returns to Invisible Machines on the day his new book arrives, The Knot: Problems Can...
What Agentic Orchestration Actually Means
The demo works. People start depending on it. Then one morning you have to explain yesterday's decision to someone who wasn't in the room. T...
Selling to Machines with Don Scheibenreif
Three years after his first Invisible Machines visit, Don Scheibenreif returns with a sharper read on the trough: everybody knows generative...
Structure Before Features with Evan J. Schwartz
There’s a particular kind of exhaustion that hits when you’re building with AI. You’ve got the license. You’ve got the pilot. You’ve got a c...
The Pyramid Was Always Wrong: Matthew Barzun on Giving Away Power
Most organizations, and most conversations about AI, default to triangles: who's on top and who's below? Are we the boss of the machines or...
Knowing Before Doing ft. Sudhir Hasbe
Most enterprises are under board pressure to deploy AI agents. Sudhir Hasbe argues the harder shift is upstream: you cannot scale intelligen...
The Checklist Your Deck Is Missing ft. Jeff McMillan
Everyone wants to talk about agents and models. Jeff McMillan, starts where almost nobody else does: the foundation. In this episode, Jeff M...
Nuclear Fusion, No Power Lines ft Jonathan Frankle
Most organizations treat a bigger context window like a cheat code: dump every document in, skip the data work, ship. Jonathan Frankle, Chie...
When Agents Have Wallets, Trust Is Currency
Mastercard's central AI team receives roughly a thousand requests a year from across the organization. A few years ago, most of them were fo...
No Strategy Without Vision ft Brian Evergreen | Invisible Machines
Most AI strategies are just a buying plan: literacy workshop → vendor shortlist → adoption scoreboard. Brian Evergreen (Founder of The Futur...
The Confabulation Machine ft. Evan Ratliff of Shell Game | Invisible Machines Podcast
In season one of Shell Game, Evan Ratliff sent a voice AI version of himself out into the world. In season two, he launched a startup staffe...
Crisis Is Your Opening | Marina Nitze | Invisible Machines
Most organizations treat crisis as a failure state. Marina Nitze sees it as a window. Nitze served as Chief Technology Officer of the Depart...
Inside The Infinity Machine ft Sebastian Mallaby
There's a book about artificial intelligence that doesn't start with Sam Altman. It doesn't start with Elon Musk. It starts in 1994, at Camb...
Friction Is the Feature with Jennifer Pahlka | Invisible Machines S7E5
The IRS has roughly 60,000 fax machines, and nobody can get rid of them. Not because there’s a law that says you have to use them (there alm...
AI Brings Cheap Prediction & Expensive Change ft Avi Goldfarb | Invisible Machines Podcast
Most organizations are still implementing AI as point solutions, dropping new technology into existing workflows to do the same work, just s...
What AI as Cheap Prediction Means for Enterprise ft Joshua Gans | Invisible Machines Podcast
Joshua Gans, economist and co-author of Prediction Machines (and holder of the Skoll Chair in Technical Innovation and Entrepreneurship at t...
Why Canonical Knowledge Is the Foundation for Enterprise AI ft Joe DosSantos, VP at Workday
Before enterprises can deploy AI agents that actually work, they need something most organizations don't have: a single, authoritative sourc...
Ben Goertzel on the Decentralization of AI | Invisible Machines S7E1
Ben Goertzel, the researcher who helped popularize the terms "AGI" and “singularity”, as one of the most influential modern champions and sy...
Why AI Scaffolding Matters More than Use Cases ft Erika Flowers | Invisible Machines S6E12
We’re in a moment when organizations are approaching agentic AI backwards, chasing flashy use cases instead of building the scaffolding that...