Customer Service Experts

In this episode, Lindsay Headings and our co-host, Vickie Blakey, are joined by three HVAC customer service experts: Ty Gates, Zane Pockrandt, Scott Frymann from Logan A/C & Heat Services in Dayton, Ohio. These industry experts provide insight on the benefits of talking through two-stage technology with the homeowner. We also discuss comfortability at home during the pandemic and other topics. ul>li {line-height: 1.6; margin-bottom: 0;}li {line-height: 1.6;} Host : Lindsay Headings, Digital Marketing and Content Manager, Emerson Co-host : Vickie Blakey, Product Marketing Manager, Emerson Guests : Ty Gates, Comfort Consultant, Logan A/C & Heat Services Zane Pockrandt, Comfort Consultant, Logan A/C & Heat Services Scott Frymann, Comfort Consultant, Logan A/C & Heat Services Timestamps: 0:09 – Welcome 0:21 – Two-stage system recommendations to customers 3:22 – Advantages of two-stage vs single-stage system 4:18 – Explaining two-stage systems to customers 5:36 – Discussing HVAC terms with customers 6:27 – Helping with buying or upgrading decision 9:53 – Finding the value of buying and upgrading new HVAC systems 13:10 – Training technicians on how to effectively talk to customers 18:42 – Final thoughts and personal stories Learn more about Logan A/C & Heat Services: Website: Social Media: Facebook Twitter Youtube The post Customer Service Experts appeared first on AC & Heating Connect .

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Customer Service Experts is an episode from HVAC On Air Podcast Series by AC & Heating Connect.

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This episode was published on Jun 15, 2021.

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