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The human side of AI: building customer-centricity at scale

Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy by Cynozure

May 28, 202637:50Technology

In this episode of Hub & Spoken , Jason Foster, CEO & Founder of Cynozure, speaks with Tom Spencer, Director of Customer Data Sciences at Aviva, about what it takes to build a genuinely customer-centric organisation usin...

About This Episode

The human side of AI: building customer-centricity at scale is an episode from Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy by Cynozure. In this episode of Hub & Spoken , Jason Foster, CEO & Founder of Cynozure,...

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Episode Details

Published May 28, 2026, 37:50 long, audio available.