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Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including: LeadershipCommercial ManagementOperations ManagementFinanceHuman Resources and more. Gues...
In this episode, we delve into the dynamic world of Hotel B2B distribution. Join us as we explore the future of this ever-evolving industry...
In this episode, Jennifer Klar discusses Six Senses’ industry-leading approach to wellness and sustainability. Jennifer and I discuss the fo...
In this episode, we discuss using personalisation on your website to increase direct booking conversion. My guest is Juanjo Rodriguez, found...
In this episode, we discuss the latest trends in wine and how to profit from wine sales in your hotel or restaurant. My guest is Adam Mogelo...
In this episode, we explore the the latest trends and developments in spa and wellness with Tammy Pahel, Chief Wellness Officer for Alchemy...
In this episode, we explore the development and launch of Appellation, a revolutionary new culinary-first hospitality-concept, with Ed Skapi...
Recovery is well underway, with destinations opening worldwide, making substantial inroads back to consistent and reliable levels. In this e...
The tourism and hospitality industry constantly evolves with new technologies, trends, and customer demands. Hotels have had to adapt to com...
June is World Ocean Month and we’re talking with Theresa van Greunen , about the ways in which Aqua Aston Hospitality are integrating the ex...
Professor Kimes is considered to be one of the top thought-leaders and experts in Revenue Management in the world. Sherri has been working i...
At The Red Sea Development Company and AMA.ALA, John is leveraging his 38 years of international experience in delivering large scale multi-...
What do the next 5-10 years look like? The Hospitality industry is in need of an upgrade to a new version. ‘Hospitality 2.0’ is a call to ac...
We reflect on the impact of the pandemic, how it has led us to where we are today and the new crisis facing the hotel industry in the future...
Prior to COVID, revenue management systems primarily relied on historical data together with movement in forecasts to aid revenue management...
Now that restrictions are easing and travel is beginning to return we discuss the opportunities for hotels to rethink their marketing, reven...
We say we are in the hospitality industry. We say we care about service, but our conversations spin around investing, real estate and interi...
Nicki Graham, Vice President of Marketing at Cendyn, and Robert Schimmel, Vice President of Product Management at Cendyn, detailed the impac...
As President, Sabre Hospitality Solutions, Scott Wilson has a global perspective of industry recovery, including how many hotels are thrivin...
The pandemic has changed the way we live, and the way consumers purchase, moving everything even further online, including hotel bookings. S...
Exploring the evolution of revenue management due to the impacts of the pandemic. Changes to the operations, the management and the systems....
Guest expectations in a contactless experience have accelerated technology developments and how you can ensure you can continue to exceed gu...
With the integration of artificial intelligence and machine learning into revenue management, how do we keep value creation in the centre of...
COVID has taken a significant impact on hospitality people at all levels, and continues to challenge us in many ways, from the direct health...
The pandemic’s widespread impact has supported the motivation of many people to lead healthier lifestyles for our physical and mental wellbe...
As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available...
Creating a hotel with purpose is the mission of leading designer Bill Bensley. Together with Rena Udomkunnatum, CEO of Elysian Development C...
Travel has been one of the hardest hit industries by the pandemic over the past 12 months. Now that vaccinations are rolling out and restric...
We discuss new financial models in hotels post-pandemic with Aaron Oh, a learning facilitator at The Blue Mountains International Hotel Mana...
Reviewing March 2021 by the numbers around the globe, with David Eisen from HotStats . David is the Director of Hotel Intelligence and Custo...
Sustainability is the mere tip of the regenerative travel iceberg. Hear Amanda Ho from Regenerative Travel discuss how a community of like-m...
Andy Hermo from Sabre Hospitality joins me to provide insights into the challenges facing enterprise hotel groups in managing inventory in a...
Leadership and management are terms that seem to be used interchangeably within the industry. We discuss the difference between leadership a...
The pandemic has had a major impact on the sales function. Paige Duke from Strategic Solution Partners and I discuss how the sales function...
The Park Hyatt New York is an iconic New York City hotel, having been awarded both the 2021 Forbes Travel Guide Five-Star Award as well as t...
There are positive signs that demand is increasing in specific markets, particularly domestic leisure. Forward bookings through the summer i...
Reviewing 2020 by the numbers around the globe, with David Eisen from HotStats. David is the Director of Hotel Intelligence and Customer Sol...
A fascinating discussion with a professional hotelier, educator and experience professional on the challenges hoteliers face through reopeni...
We discuss the changing expectations of communication with hotels, and how hoteliers can scale personalised communication to build trust thr...
Today as forecasts are predicting increasing demand, we discuss how hoteliers can plan to outperform the market with fewer resources with Mi...
Dave Kelly, CEO and Founder of AnalyticsIQ joins me to shed some light on the people who are considering dipping a toe back into travelling...
In this episode we explore how conversational AI can help the hotel industry reimagine what it means to deliver 5 star service, with Rob LoC...
SiteMinder’s unique global perspective on the travel market provides an insight into future booking trends in all accommodation sectors, par...
How are customer buying behaviours changing as a result of COVID-19? How will they continue to change and how must hoteliers and revenue man...
The global pandemic has created economic conditions in the market that we have never seen before. But is forecasting accurate or relevant to...
Technology has historically been seen as a tool within the travel industry, supporting business processes, particularly in an industry so re...
In our report titled “Hospitality in the Post COVID-19 World”, author Professor Peter Jones MBA observed: “ This pandemic has caused a funda...
In this episode we talk about Revenue Management with Klaus Kohlmayr from IDeaS Revenue Solutions, focussed on Revenue Management Systems. K...
In this podcast we focus on the first two quarters of 2021 with my guests Larry and Adam Mogelonsky from Hotel Mogel Consulting and the worl...
In this podcast we discuss Revenue Management with Damiano Zennaro from IDeaS Revenue Solutions, particularly focussed on the role of Revenu...
In our report titled “Hospitality in the Post COVID-19 World”, author Professor Peter Jones MBA opened: “The incredible revolution, disrupti...