Go from Housekeeping Woes to Housekeeping Wows.
The Art of Housekeeping owner, Lonny Wolfe returns to our podcast with powerful words of advice for hoteliers challenged with mixed reviews...
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Hospitality Reputation Marketing: Get Great Reviews
Welcome to the Hospitality Reputation Marketing Podcast: Get Great Reviews! Adele Gutman’s mission is to help hoteliers and business leaders of all service industries to leverage the power o...
Episodes
20 of 24 episodesWhat Restaurant Managers Need to Know About Getting Great Reviews
Ken McGarrie, Author of the Surprise Restaurant Manager joins Adele Gutman on the Hospitality Reputation Marketing Podcast to discuss: Why e...
The KPI Every Hotel Team Should Track Together and How to Calculate NPS
Tracking Customer Satisfaction Score (CSS) can often give managers and teams a false sense security. Alternatively, tracking Your Hotel’s Ne...
The Tool Your Hospitality Marketing Tech Stack is Missing
What’s in your tech stack enhancement plans this year? Contactless, AI, CRM, CRS, PMS, Revenue Management, all great tools that everyone sho...
Q&A with Adele on Reputation Management vs Reputation Marketing
Adele Gutman, the foremost expert on Hospitality Reputation Marketing addresses a few of the most commonly asked questions.
Tripadvisor Success Story, Craig Poole, AHLA General Manager of the Year
I have a great story for you today! If you want a fantastic example of how leadership and the highest standards for guest experience excelle...
Tripadvisor Success Story, Jamie Holmes, General Manager of the Nantucket Hotel and Resort
It’s time for Part Two of the Nantucket Hotel and Resort interviews! In our last episode, we had a thought-provoking conversation with Gwenn...
How to be "Best of the Best" on Tripadvisor Travelers’ Choice Awards: With Hotel Owner Gwenn Snider and Adele Gutman
There are so many words of wisdom in this interview with award winning hotelier Gwenn Snider, the owner of Little Gem Resorts . Her hotel, t...
How This Hotel Manager Attracts and Develops Hotel Talent with Jeff Kulek and Adele Gutman
Jeffrey Kulek, the Area Vice President and General Manager London West Hollywood is well known for supporting a fantastic work culture at hi...
How to Turn Around a Struggling Hotel on the Hospitality Reputation Marketing Podcast
How to Turn Around a Struggling Hotel- with Christine Trippi and Adele Gutman This is Adele Gutman, your host of the Hospitality Reputation...
Smart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel Travel
Smart Hospitality Operations = Smart Marketing! A talk with Stuart Butler of Fuel Travel https://www.dropbox.com/t/2Kkt0NcOWa1aGBw9 GM’s, DO...
How the Casablanca Hotel Ruled the Top of the Tripadvisor Charts in NYC for 15 Years
How the Casablanca Hotel by Library Hotel Collection Ruled the Top of the Tripadvisor Charts in New York City for 15 Years. Interview with C...
Tripadvisor Returns to its Traveler-Centric Mission with the new Tripadvisor Plus
Alert: this assessment was based on a minimum 10% Discount off BAR for Hoteliers. If you are offered the program based on a higher discount...
Carlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor
Carlo Carroccia, GM of the #1 Rated Hotel in the USA on Tripadvisor How did Charlestowne Hotels and General Manager Carlo Carroccia lead the...
Ken Patel, CEO of EV Hotels Part Two
Part 2 -- EV Hotel’s CEO, Ken Patel is ready to revolutionize the hotel industry with a new, technology-based hotel concept and a mission to...
Ken Patel, CEO of EV Hotels- Part One
EV Hotel’s CEO, Ken Patel is planning to revolutionize the hotel industry with a new, technology-based hotel concept and a mission to make h...
The Hotel Mogel, Larry Mogelonsky- Creating Experiences that Inspire Great Reviews
Larry Mogelonsky is the most prolific author on hospitality with over 1000 articles published over the last decade, and six books, including...
Charlotte Purvis, Author of The Customer Communication Formula on; Get Great Reviews
Charlotte Purvis, author of The Customer Communication Formula: How to communicate with your customers and boost your customer service brand...
Sarah Dandashy, Ask a Concierge and Author of Hospitality From Within on; Get Great Reviews
Sarah Dandashy, Ask a Concierge and Author of Hospitality From Within Sarah Dandashy of Ask a Concierge is a very busy woman. Sarah is the h...
How to be the #3 Rated Restaurant in the USA, An Interview with Asst GM, Hall's Chophouse, Sara Faienza
Did you ever wonder how restaurants like French Laundry, Daniel, and Hall’s Chop House top the charts on review sites like Tripadvisor? I re...