Teaching Communication Skills
Dennis Novack, MD, founder of DocCom.org, an online communication skills program for hospitals, residency programs and medical schools, disc...
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Science & Medicine
Healthcare Communication: Effective Techniques for Clinicians
Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.
Episodes
20 of 93 episodes
How to Ensure Trainee Well-being
Mitchell D. Feldman, MD, MPhil, discusses how to mentor trainees to help them find their purpose and reconnect with their reason for enterin...
Incorporating Relationship-Centered Communication Strategies into Clinical Skills Courses
Rob Shochet, MD, discusses relationship centered communication strategy, three important skill sets, how to use the computer in the exam roo...
How to Use Hypnosis to Improve Outcomes
John Christensen, PhD, describes the medical conditions where hypnosis is used and verbal techniques on how to use hypnosis by talking to pa...
The Ability to Find Joy in the Midst of Tragedy: An Afghan Surgeon's Perspective
Homa Dost, MD, a surgeon in Afghanistan discusses the challenges in finding joy in her work.
Empathic Communication Strategies
Elizabeth Morrison, LCSW, MAC, discusses the fascinating research on empathy's impact on health outcomes and three important techniques to c...
Remediating Communication Skills in Medical Students
Kathy Cole-Kelly, MS, MSSW, discusses how to identify medical students who need communication remediation and the specific steps she underta...
Patient-Centered Interviewing to Uncover Mental Health Issues
In about a quarter of all patients seen in a year have in a mental health disorder of depression, substance use or anxiety. Unfortunately, c...
Trust: Competence, Care, Consistency and Courage
David Pendleton, DPhil, discusses how to sustain trust, how to address a patient when trust is lost and what to do when is trust undermined.
Soliciting Goals for Care: The Gateway to Shared Decision Making
Howard Beckman, MD, discusses why every clinician needs to know the patients' goals, how articulating goals improves outcomes and helps the...
Difficult Conversations When Prescribing Longitudinal Controlled Drugs
Ted Parran, MD, discusses how to deal with the 10 percent of the U.S. population with a substance use disorder, who seek euphoric drugs. How...
Empathy 101: Should You Wear Your Heart on Your Sleeve?
Kevin Dorsey, MD, PhD, discusses his experiences with patients when he's his genuine self. He describes his empathy course and his students'...
Tune Your Antennae to Non-Verbal Communication: Improve the Patient Experience
Jeannette Shorey, MD, discusses how to conduct a very efficient patient enounter by learning non-verbal cues, which can save time for a clin...
Relationship Centered Healthcare: Improving Patient Outcomes
Anthony Suchman, MD, MA, FACP, talks about the three guideposts for developing relationships, the mistakes that clinicians make in developin...
The Art and Practice of "Being With" the Patient
Marcus Engel, MS, CXPX, CSP, discusses the most impactful words, which clinicians said to him, after being blinded in a horrific automobile...
Every Patient Tells a Story: How to Heal Your Patients by Listening to Their Stories
Lisa Sanders, MD, is author of the popular Diagnosis column for the New York Times Magazine, which inspired the Fox TV program, House M.D. H...
Communicating with Patients Who Have Limited English Proficiency (LEP)
Elaine Khoong, MD, MS, discusses the rationale for using certified medical interpreters and the astounding error rate when ad hoc (e.g. fami...
Using the RESPECT Model to Build a High-Performance Team
Co-author of the DocCom module on high performance teams, Carol Mostow, LICSW, discusses the RESPECT model, an acronym for Respect, Explanat...
Tips and Techniques to Rekindle Joy
Susmita Pati, MD, MPH, Chief Medical Program Advisor for the Alan Alda Center for Communicating Science at Stony Brook University discusses...
The Cherished Relationship: How Clinicians Can Improve Outcomes
Listen to renowned author and cardiologist, Eric Topol, MD, discuss the five qualities of deep understanding and how clinicians can incorpor...