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I know that being in business isn’t always easy. Along with the many highs and ‘a ha’ moments it can sometimes be soul destroying, frustrating and a very lonely place to be. Being a business...
Most salon owners don't have a money problem, they have a ‘lack of understanding’ problem. You can be fully booked, your team can be flat ou...
Hopefully your salon is busy, clients are coming through the door, and money is being taken at the till every day, so if that's the case, th...
Salon profitability is under more pressure than it has been in years, and the hard reality is that being busy isn't the same as being profit...
Running a successful salon for nearly 40 years in one of the most competitive cities on the planet takes more than talent. It takes the will...
Training a salon manager is one of the things salon owners often get wrong, and most don't realise it until they've already hired the wrong...
The economics of running a salon have changed, and if your approach to training assistants hasn't changed with it, your margins are going to...
Most salon owners believe their biggest problem is not getting enough new clients, but what if that’s not true? In this episode, I break dow...
The difference between a good salon and a world-class one isn’t talent. It’s standards, and the leadership to hold them. In this episode, I...
Instagram marketing for salons is constantly evolving, and if you're relying on strategies from even a year ago, there are changes you need...
Most salon owners think they have a marketing problem. In reality, what they usually have is a clarity problem, a positioning problem, and a...
AI is changing Google search faster than most salon owners realise, and whether you like it or not, it’s going to impact your business. In t...
There are many responsibilities that come with being a salon owner, and if we're honest, most of us give very little thought to them before...
In today’s episode, I’m joined by Gerard Scarpaci, co-founder of Hairbrained and host of the Hairbrained Conversations podcast. We talk abou...
Nearly four years ago, I recorded an episode about why hairdressers should be recommending professional retail. And yet, here we are, still...
In this final episode of our three-part series on the five pillars of salon success, I take a different approach by talking you through the...
In this episode, I’m diving deep into the Money Pillar of salon success, because after more than 20+ years of coaching salon owners all over...
After 20+ years of coaching salon owners, I can spot the pattern in under 5 minutes. Talented stylist opens dream salon, becomes overwhelmed...
A new year always brings with it a sense of possibility. It’s that “that was then, this is now” moment where you get to draw a line in the s...
Not every hairdresser wants to be self-employed, and in this episode, I explain why that’s not only okay, but why it creates a real opportun...
This short episode is a reflection on the real relationships we form with the people who sit in our chairs. I’ve often said that clients are...
At the end of every year, I like to take a step back and look at what’s really happening in our industry. Not just at a surface level, but u...
In this episode, I’m joined by Hayley Mears, former hairdresser, branding expert, and the driving force behind Six Underground Media. Hayley...
In this week’s episode, I’m tackling the flip side of a happy, high-performing team, what to do when things are not going smoothly. Because...
In this week’s episode, I sit down with someone who’s grown up alongside one of the most respected salon organisations in the United States....
I've been thinking a lot about what really makes a great salon, and it's not always what you might think. Sure, brilliant technical skills m...
In this week’s episode, I’m joined by Rita Marcon, whose story perfectly captures the courage it takes to follow your intuition and reinvent...
As the end of the year approaches, it's tempting to push for maximum productivity, rush through holiday celebrations, and then collapse in a...
In this week’s episode, I’m joined by Blake Dufault, whose story is as raw as it is inspiring. From a turbulent childhood filled with chaos...
This is part three, the final episode, in my three-part salon marketing series, and today it’s all about solutions. If you’ve listened to th...
This is part two of my three-part series on salon marketing, and today we're diving into why most salons are reasonably good at attracting n...
In this episode, I’m kicking off a brand-new three-part series on one of my favourite topics - marketing. When I had salons, marketing was s...
In this week’s episode, I sit down with Kristin Firrell, who after more than 40 years in the professional beauty industry, is stepping into...
In this episode, I’m joined once again by salon owner Luke Reynolds, who’s just taken a massive step that so many owners dream about, moving...
This week, I’m diving into what is often an overlooked growth strategy for salons, market research. The starting point for effective market...
In this week’s episode, I speak with Chris Baran. Chris has worn just about every hat in our profession: stylist, salon owner, podcaster, an...
In this week’s episode, I share the true story of a local salon that went from being fully booked and thriving to empty and struggling, all...
In this week’s episode, I’m joined by Australian salon owner and stylist, Mikki Auld. Earlier this year, Mikki left her Brisbane salon in th...
I'm calling BS on the idea that hairdressing doesn't pay well. The truth? There are plenty of hairdressers earning great money - some are ev...
I’ve never done an episode solely about coaching before, but as more salon owners than ever are either having a coach or wanting to become a...
Have you noticed that every second hairdresser you talk to these days seems to have been diagnosed with ADHD? That’s why this week I’ve invi...
This week, I’m picking up where Episode 304 left off, diving deeper into the practical strategies that successful salon owners use to build...
In this week’s episode, I’m joined by Sam Kendall, CEO of SalonIQ, one of the UK’s leading salon software companies. I always enjoy conversa...
In this episode, I’m diving into a conversation that might annoy some people, but it’s a conversation that needs to be had. We’ve got a lead...
In this episode, I sit down with long-time industry leader Keri Davis-Duffy, whose career as a salon owner and educator spans more than thre...
In today’s episode, I want to get real about something that many salon owners don’t like to hear… your team problems might not be about your...
In this episode, I sit down with Australian salon owner Luke Reynolds to talk about one of the most powerful drivers of salon success, which...
Welcome to episode 300! It’s a milestone I’m incredibly proud of, and I want to thank you for being part of the journey. Whether you’re list...
In this episode, I’m joined by Narad Kutowaroo, Creative Director for Unite Haircare in the UK, to talk all things Fashion Week and specific...
In this episode, I’m sharing a real-life story from one of the salon owners in my online money course. She found herself heading into a cash...
In this episode, I’m joined by Phil Evans, the founder of Salon Guru, who specialises in websites and digital marketing for salons. It's bee...