
#748 Prioritizing Customer Experience in Local Government with Sabrina Abdulla, Sugar Land, TX
Sabrina Abdulla, Director of Customer Experience for the City of Sugar Land, Texas joined the podcast to discuss customer service in local g...
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GovLove is a podcast about the people, policies and profession of local government. From Mayors and City Managers to interns and everyone in between, we interview the people making a differe...

Sabrina Abdulla, Director of Customer Experience for the City of Sugar Land, Texas joined the podcast to discuss customer service in local g...

Jennifer Wills, City Manager for the City of Longview, Washington joined the podcast to discuss her career path and transition from the Park...

To recognize 10 years of GovLove co-host Ben Kittelson started a retrospective project. He went back through the archives and picked 10 of o...

Cassie Johnson, Interim General Manager of WestWorld for the City of Scottsdale, Arizona joined the podcast to discuss her transition from t...

Chase Bruton, Town Manager for the Town of Yorktown, Indiana joined the podcast to discuss emergency management and preview the upcoming ELG...

Jay Lockaby is a Transportation Supervising Engineer in the Traffic Signals Unit within the Connecticut Department of Transportation Divisio...

Casey Lucius, City Manager for the City of Marco Island, Florida joined the podcast to discuss her transition into the City Manager role and...

Melissa Murphy Rodrigues, Town Manager at the Town of North Andover, Massachusetts joined the podcast to discuss leading with empathy. She t...

Aleea Slappy Wilson, Chief Diversity Equity and Inclusion Officer for the City of Norfolk, Virginia, rejoined the podcast to discuss the wor...

Tim Reavis, Senior Multimodal Transportation Planner for the Northwest Arkansas Regional Planning Commission, joined the podcast to discuss...

Ginger Spencer, Assistant City Manager at the City of Phoenix, Arizona, rejoined the podcast to discuss leadership, public works, and her ca...

Alex Kado, Senior Project Manager in the Office of Public Service for the City of Minneapolis, Minnesota, jointed the podcast to share the h...

Dr. Elizabeth Linos, Professor of Public Policy and Management at the Harvard Kennedy School and Faculty Director at The People Lab, joined...

Michael Baskin, Chief Innovation Officer for Montgomery County, Maryland joined the podcast to discuss the future of local government innova...

Two guests joined the podcast to talk about managing growth and a two-career local government household. Dianne Miller is the City Administr...

James Childers, Town Manager for the Town of Flower Mound, Texas joined the podcast to discuss building an empowering organizational culture...

Scott Neal, City Manager for the City of Edina, Minnesota, rejoined the podcast to share his insights on local government leadership and the...

Anthony Flint, Senior Fellow for the Lincoln Institute of Land Policy, joined the podcast to talk about his recent article on the 100 year a...

Three of the current Engaging Local Government Leaders (ELGL) Board of Directors members joined the podcast to talk with current Board Chair...

Susan Arntz, City Manager for the City of Mankato, Minnesota joined the podcast to talk about the importance of curiosity in her career. She...