#110 - Beyond Dashboards: How Boston’s CDO is Rethinking City Services

--- Boston’s Chief Research and Data Officer, Shin-pei Tsay, shares how cities can shift from analytics to impact by focusing on user experience, transparency, and practical AI use. --- This episode explores how the chief data officer role is evolving as cities move from experimentation to real-world results. Tsay reflects on Boston’s approach to using data and AI to improve services, from rethinking permitting to expanding access through open data tools. She shares why aligning teams around impact matters, how bringing people along during the process builds trust, and what it takes to make data more accessible across government. --- Learn more about GovEx --- Learn more about the Civic Analytics Network --- Fill out our listener survey

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#110 - Beyond Dashboards: How Boston’s CDO is Rethinking City Services is an episode from GovEx Data Points by GovEx Data Points.

This episode is 0:24:16 long.

This episode was published on Apr 30, 2026.

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