AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short

Most organizations don't have an AI problem — they have a human readiness problem. Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes. In this episode, Gartner VP Analyst Alicia Mullery explains why the gap between AI innovation and AI outcomes continues to widen. In a preview of her recent webinar on workforce readiness, you'll hear what's really happening: not mass layoffs, but hiring restraint, role redesign, and a strategic remix of talent — all of which demand far more change management than most organizations anticipate. You'll learn: Why most AI initiatives stall at productivity gains instead of delivering financial ROI The three types of AI value and how confusion between them derails results What's actually happening to jobs as AI adoption accelerates The essential skills every employee needs in an AI‑dominant future Why change management is the missing linchpin for sustained AI impact Dig deeper: Register to watch the full Workforce Readiness webinar Try out AskGartner for more AI-powered insights See how Gartner is the world authority on AI

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AI Is Ready, Your Workforce Isn't: Why AI ROI Falls Short is an episode from Gartner ThinkCast by Gartner.

This episode is 19:13 long.

This episode was published on Mar 17, 2026.

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