Kmart chaos: The rise of third-party sellers

Third-Party Marketplaces on Woolworths, Big W, Kmart & Bunnings: What Australian Shoppers Need to Know In this Friends With Money Podcast episode, Money Magazine managing editor Vanessa Walker speaks with journalist Ryan Johnson about the rise of third-party marketplaces and why Australians are often confused when trusted retailers like Woolworths, BigW, Bunnings, Kmart and others sell items supplied by third-party sellers. They discuss how widespread online shopping is in Australia, how marketplaces benefit retailers through rapid range expansion without holding inventory, and what consumers gain—and risk—through wider product choice. Ryan shares an example of a BigW marketplace return dispute and outlines common issues such as inconsistent delivery, extra fees, and return complications, plus concerns about lower-quality or unsafe products. They also explain that Australian Consumer Law guarantees still apply, but shoppers should check who the seller is and escalate unresolved disputes to fair trading agencies or the ACCC. 01:20 How many Australians shop online 02:01 Why shoppers get confused 04:34 Why retailers love it 05:31 Consumer upsides and tradeoffs 06:17 Hidden traps and returns 08:01 Safety and trust risks 09:00 Your rights under ACL 10:04 How to protect yourself Podcast Links: Listen on Apple Podcasts Listen on Spotify Money Website YouTube Podcast Playlist Email Us: podcast@moneymag.com.au Get stories like this in our newsletter: bit.ly/3GDirbR

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Kmart chaos: The rise of third-party sellers is an episode from Friends With Money by Money Magazine.

This episode is 11:43 long.

This episode was published on Mar 24, 2026.

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