What the FinTech? S.7 Episode 1 Exploring the relationship between AI and CX in banking with TD Bank

In the opening episode of season seven of the What the Fintech? podcast, we’re joined by Ted Paris, Head of Analytics, Intelligence, and AI at TD Bank, to discuss the evolving role of AI in financial services and how customers are embracing AI within banking. Ted and FinTech Futures editor Paul Hindle discuss the findings of TD’s recent survey on how Americans perceive and interact with AI in finance, uncovering key insights about adoption barriers, trust, and the tools resonating most with consumers. The discussion covers how TD Bank is leveraging AI to enhance accessibility, improve the customer experience, and innovate through initiatives like its Layer 6 office, while also touching on the future of agentic AI and its transformative potential for banking. And finally, we find out what fintech buzzword Ted wants to lock away in our Fintech Jail!

You can listen to What the FinTech? S.7 Episode 1 Exploring the relationship between AI and CX in banking with TD Bank online on Radio and Podcast. Open the player on this page to stream the available audio.

What the FinTech? S.7 Episode 1 Exploring the relationship between AI and CX in banking with TD Bank is an episode from FinTech Futures by FinTech Futures.

This episode is 00:25:02 long.

This episode was published on Feb 12, 2026.

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