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The Fast Leader Show is a podcast created to help you move onward and upward faster in your career and life. We deliver to you leadership tips, quotes, and inspirational stories in a fun way...
Artificial intelligence is crawling everywhere. Senior contact center leaders face intense pressure to accelerate AI adoption while being bo...
You work hard. You prepare. You commit. So why do outcomes still feel unpredictable? In this conversation, Kyle Austin Young reveals the hid...
In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the m...
In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embra...
In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary lead...
In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights...
Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today\'s complex, VUCA...
Dive deep into the complexities of leadership with Adam Bryant on the Fast Leader Show! Discover the art of extracting every lesson from lif...
In this episode of the Fast Leader Show, Dr. Laura McGuire shares her insights on a range of topics, from emotional intelligence and inclusi...
In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole...
In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company....
In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an exp...
In this episode of the Fast Leader Show, we\'re excited to have Chuck Mollor – executive coach, consultant, and author of The Rise of the Ag...
As leaders, we must recognize the power of data-backed insights when implementing diversity, equity, and inclusion (DEI) initiatives. Unders...
Resilience and leadership play vital roles in organizational success, with true leadership focusing on empowering others to be their best se...
In today\'s fast-paced and ultra-competitive world, being a good leader is more important than ever. But how do you become a better leader w...
When companies don\'t foster open communication and establish regular, open conversations, they may experience inconsistency in customer exp...
The importance of emotions in attracting and retaining top talent in the workplace cannot be overstated. According to research, employees ar...
Delivering great customer experiences is essential for any business that wants to be successful. In order to do so, it\'s important to focus...
Persuasion and influence are essential skills for leaders to succeed in their professional lives. There is no doubt that every organization...
https://bit.ly/3SCPMF3 YouTube Copy Every leader has a story to share - successes, failures, life lessons, and humps that they have to go th...
The topic of purpose is everywhere these days. People are talking about purpose. As passionate advocates, we’re delighted to see all the int...
The capability to engage employees is one of the most vital components for business success, especially today when globally distributed work...
Racial disparity is more than just a hot topic on social media. Employees constantly face threats of social injustice and racial inequality...
2021 has been a rough year for most of us. The world is just coming out of a pandemic, and the majority of leaders are facing a new reality....
Media consumption preferences have changed over the past few years. People want to consume information faster on their own terms. Traditiona...
Leadership is a process by which a person influences others to achieve a common goal. Compassionate leadership is the type of leadership tha...
Change is the only thing constant in the world. No matter what you do, change is inevitable. It can happen externally – out of your control...
We live in a world of infinity. We have an infinite amount of things we can do at any one moment. As responsible individuals, we try to take...
We\'ve heard the saying, \"let\'s address the elephant in the room.\" These large, significant things that we deliberately ignore, but must...
Are you struggling to meet your revenue goals? Are you trying so hard to sell your products and services? Chances are, you’re pouring more t...
Misalignment is one of a company\'s biggest sicknesses. It constantly drags down results and reduces profitability. Instead of just acceptin...
Every human being has the potential to become their best selves. Unfortunately, we live in a world where the control system limits our poten...
Diversity, Equity, and Inclusion (DEI). These three words pop up almost everywhere. Every modern workforce has a discussion revolving around...
What do effective leaders do when they’re at their personal best? Our guest today has done all the research, and he outlines five exemplary...
The goal of transformative influence is always to make other people better. However, there is a void in trust in the marketplace today - peo...
The CEO Test is a list of 7 questions written by Adam Bryant to help you reflect and evaluate yourself in how well you are performing in you...
You may be running a company right now and you're calling yourself an entrepreneur. That's great, but do you have an entrepreneurial mindset...
According to a study by KPMG, 53% of executives do not realize sustainable value from business transformation. I assume the reason for this...
We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-cent...
With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and advice for leaving beh...
There is no doubt that a successful organization runs on inspired and positive people. As a leader, it is your job to make sure your team me...
Have you ever wondered why geese fly in a V-formation? Scientists gives us two explanations, and we can actually learn a lot important colla...
They may not be in the frontlines talking directly with the customers, but a leader\'s influence to the team impacts the way an agent perfor...
Playing at work have been traditionally unacceptable in the workplace. As adults, we think playing is childish and working meant being serio...
Character Development in CX is one of the foundations for being able to deliver the best possible experience for the customer. People never...
In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you shou...
In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight in how to be more creative in your contact center and h...
Coaching for leaders and managers is essential to drive peak performance for your call center and business. According to Bill Eckstrom, the...
A good strategic plan is never enough unless you are able to drive results from them. Any call center or business can develop a good strateg...