145 Building Trust in Turbulent Times Scott McInnes & Kim Bohr

In this week's episode of the Building Better Cultures podcast, Scott McInnes speaks with Kim Bohr, President and COO of Spark Effect, about the critical role of trust in organisations . They discuss the findings from the report 'Trust in Turbulence' which breaks down trust into measurable domains and emphasises its importance as a competitive advantage. The conversation explores how disruptions, such as the return to office policies, impact trust, and how organizations can build and rebuild trust through effective communication and leadership practices. T akeaway s : Trust is a measurable and critical component of organi s ational success. Disruptions can erode trust in everyday interactions. Return to office policies must be communicated effectively to maintain trust. High trust organizations see better performance and retention rates. Low trust environments lead to increased turnover and disengagement. Younger generations prioritize alignment of values with their employers. Technology rollouts can significantly impact trust dynamics. Managers play a crucial role in translating corporate messages to their teams. Celebrating achievements fosters a culture of trust and connection. Rebuilding trust requires transparency and accountability from leadership. Keywords: Organisational trust, trust in leadership, building better cultures, trust metrics, employee engagement, return to office, trust and performance, psychological safety, technology and trust, trust rebuilding strategies Chapters 00:00 Introduction to Trust in Organizations 02:04 Understanding Trust as a Competitive Advantage 04:24 The Impact of Disruption on Trust 08:25 Return to Office: Trust and Communication 11:51 Linking Trust to Organizational Performance 13:57 Low Trust and Its Effects on Culture 16:15 Attracting Talent in a Low Trust Environment 18:11 Technology's Role in Trust Dynamics 20:50 Practical Steps to Build Trust 25:56 Celebrating Achievements and Building Connections 29:57 Rebuilding Trust After a Breach Link to the report mentioned in the episode: Report Connect with us: LinkedIn YouTube Instagram

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145 Building Trust in Turbulent Times Scott McInnes & Kim Bohr is an episode from Face Forward - Communications,Engagement & Leadership. by Scott McInnes.

This episode is 34:05 long.

This episode was published on Feb 26, 2026.

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