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More Customers Chose the AI Agent Than Anyone Expected Tom Chen, Aircall artwork
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More Customers Chose the AI Agent Than Anyone Expected Tom Chen, Aircall

Eye On A.I. by Craig S. Smith

Jun 4, 202656:31Technology

Every time you hit a phone tree or a chatbot with canned answers, you're experiencing the gap between what AI can already do and what most companies are still delivering. Craig Smith sits down with Tom Chen, Chief Produc...

About This Episode

More Customers Chose the AI Agent Than Anyone Expected Tom Chen, Aircall is an episode from Eye On A.I. by Craig S. Smith. Every time you hit a phone tree or a chatbot with canned answers, you're experiencing the gap between what AI can alr...

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Episode Details

Published Jun 4, 2026, 56:31 long, audio available.