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ServiceNow SLA Reporting Topic: Median, Percentile, TP 50/90/99 artwork
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ServiceNow SLA Reporting Topic: Median, Percentile, TP 50/90/99

Explore Analytics by exploreanalytics.com

Apr 13, 20180:18:41Technology

This video explains when and why to use medians and percentiles to measure service delivery data, and walks through building those reports against ServiceNow data in real-time.

About This Episode

ServiceNow SLA Reporting Topic: Median, Percentile, TP 50/90/99 is an episode from Explore Analytics by exploreanalytics.com. This video explains when and why to use medians and percentiles to measure service delivery data, and walks throug...

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This episode belongs to Explore Analytics.

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Episode Details

Published Apr 13, 2018, 0:18:41 long, audio available.