Streamlining your Operations

Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they explore how organisations can streamline internal service operations, dismantle silos, and harness AI to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you. What’s covered in this episode: Redefining Service Operations What service operations mean in today’s business landscape Moving beyond ITSM to drive enterprise-wide transformation Maximising Efficiency Platform consolidation strategies Doing more with less through smarter workflows AI & Automation in Action Where AI and automation are making a tangible impact From governance to data-driven decision-making Leadership in a Changing Environment How leaders can adapt to evolving business structures Aligning service delivery with rising user expectations Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language. For more information visit softcat.com . This podcast is produced by The Podcast Coach. Hosted on Acast. See acast.com/privacy for more information.

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Streamlining your Operations is an episode from Explain IT by Softcat.

This episode is 33:27 long.

This episode was published on Sep 30, 2025.

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