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DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane Devera, “Voice...
How IVR Supports Contact Centers is an episode from DigitalGov Podcast by DigitalGov.gov. DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov...
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Published Sep 11, 2015, 00:11:57 long, audio available.
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DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane Devera, “Voice of the IVR” for the USA.gov Contact Center. In this 10 minute discussion with Jacob Parcell, Manager of Mobile Programs, Devera discusses several considerations about interactive voice response (IVR) for federal contact centers, including: - Why are IVRs important for government contact centers? - What are current trends for IVRs? - What does the 1-844-USA-GOV1 team have in store for the future of its IVR?
You can listen to How IVR Supports Contact Centers online on Radio and Podcast. Open the player on this page to stream the available audio.
How IVR Supports Contact Centers is an episode from DigitalGov Podcast by DigitalGov.gov.
This episode is 00:11:57 long.
This episode was published on Sep 11, 2015.
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How IVR Supports Contact Centers is from DigitalGov Podcast by DigitalGov.gov.
Published Sep 11, 2015 and 00:11:57 long