The Future of Customer Experience

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry. Brought to you by frog , a global creative consultancy. frog is part of Capgemini Invent. Find episode transcripts and relevant info . Featured in this episode: Futurescape: Artificial Realities Resonance AI Framework by Capgemini Unilever: Creating Consumer Insights at Scale The New Lines of Luxury Report Deepening Customer Engagement with IKEA Retail Hyliko: Decarbonizing Trucking with Hydrogen Home Kitchen: A New Recipe for Change Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange

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The Future of Customer Experience is an episode from Design Mind frogcast by frog.

This episode is 00:26:11 long.

This episode was published on Mar 5, 2026.

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