the hidden value in your contact center and how to listen at scale with Authenticx's Amy Brown

Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers. Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology. Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale. Amy Bown Authenticx Authenticx's Eddy Effect how to listen – the most comprehensive book about listening in the workplace – visual edition – print & digital version how to listen - visual edition - the back story

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the hidden value in your contact center and how to listen at scale with Authenticx's Amy Brown is an episode from Deep Listening - Impact beyond words - Oscar Trimboli by Oscar Trimboli.

This episode is 38:45 long.

This episode was published on Jan 10, 2024.

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